The resource is responsible for managing technical issues from identification through resolution, including diagnosing system problems, determining whether issues require internal configuration or programming changes, and coordinating with software vendors when vendor support or development is necessary. The resource serves as the primary technical liaison with Questica and OpenBook vendors, including communicating system issues and business requirements, managing support requests, coordinating upgrades and enhancements, participating in technical discussions, and ensuring vendor-recommended changes are appropriately evaluated, tested, and implemented.
The position also supports the integrity and availability of financial and budgetary data within these systems, including data imports, exports, integrations, validation, reporting, and troubleshooting data-related issues. This work includes interaction with the City’s BRASS financial system as it relates to budget matters. The resource works with BRASS budget and financial data to support the exchange, reconciliation, validation, and reporting of information between BRASS, Questica, OpenBook, and other applicable budget processes. The resource assists in identifying and resolving data discrepancies, system interface issues, and other technical matters affecting the accuracy and availability of budget information across the City’s financial and budgeting systems. The resource works closely with Budget Office staff and Capital Budget staff to translate operational and business requirements into technical solutions, develop or modify system functionality as needed, and provide technical guidance and support to users.
The position may also assist with extracting, transforming, formatting, or otherwise preparing budget and financial data necessary for system uploads, reporting, analysis, public transparency, and other budget-related functions. Because Questica, OpenBook, and their interaction with the City’s BRASS financial system support critical City budgeting, financial reporting, and public transparency functions, the resource is expected to maintain detailed knowledge of system architecture, configurations, customizations, integrations, data structures, and applicable business processes. The resource must also provide timely technical support during critical budget development, budget adoption and implementation, financial reporting, system updates, and other high-volume or time-sensitive periods.TriTech is an equal opportunity employer.
Skills Required
- Must live within 30 minutes of New Orleans
What We Do
TriTech Enterprise Systems, Inc., is an Information Technology (IT) Consulting company committed to increasing the competitive advantage of our clients by providing cutting edge solutions through innovation, research and the application of emerging technologies. Consulting Services TriTech provides consulting services to both large and small clients in the federal, state and local arenas. We provide detailed solutions in: Website Design, Online Store, Online Marketing, Search Engine Optimization (SEO), Selling Globally Online, Online Assessment Program and Project Management TriTech works closely with your team to initiate, plan, control, execute, and close out a major program, from developing a major new technology, installing a state-of-the-art system, reengineering an enterprise, or implementing new processes and tools to improve quality, cost, or delivery performance. Network Infrastructure Our experienced technical consultants design, implement and maintain your LAN and WAN. We provide upgrades, configuration, administration, service desk services and computer repair. We can assist your organization in designing an existing network or a completely new network both for today's needs and tomorrow's technology. Data Management TriTech can provide a database solution designed to enhance your efforts to support customers. We have extensive experience in developing and maintaining database systems. System Integration and Testing TriTech consultants will provide requirements analysis, systems analysis, systems architecture design and development, architecture implementation, test plans and testing, deployment and maintenance for your new or existing IT system. Information Assurance TriTech provides leading edge information assurance and systems security solutions. Our specialists will work closely with you to evaluate the security posture of your IT resources and recommend solutions in line with your business needs.
