IT Support Specialist - London
Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.
We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies)
At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of.
About the role
You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.
You will
- Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup.
- Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions.
- Provide AV support for meeting rooms, all-hands, event spaces and office technology.
- Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.
- Document runbooks, processes, and internal guides clearly and consistently.
- Support 25 Windows devices via Intune users (alongside our primary macOS environment).
- Use available platforms to automate common requests and reduce toil.
You are
- Genuinely passionate about live music and events.
- Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
- Organised and dependable, comfortable juggling multiple tasks without dropping quality.
- A self-starter who takes ownership of tasks end-to-end with minimal oversight.
- Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
- Collaborative by nature.
You'll need
Core IT skills
- Solid macOS software/hardware support.
- Experience with MDM tools (Kandji, Jamf, Intune, or similar).
- Identity and access management — Google Workspace, SSO and other SaaS platforms.
Mindset
- You ask "why does this keep happening?" before closing a ticket.
- You're comfortable with ambiguity and can prioritise without hand-holding.
- You write things down — runbooks, notes, decisions.
- You want to understand how things work, not just fix symptoms.
Nice to Have
- Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.).
- Networking fundamentals: VLANs, firewalls, switches, VPN concepts.
- Any Slack bot, webhook, or internal tooling project you've built — even a small one.
- Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.
About DICE
DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.
We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.
We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.
Application process
Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.
For information on how we use your data, please view our Candidate Privacy Policy.
We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans
If you would like more information about how your data is processed, please contact us.
Skills Required
- Solid macOS software and hardware support experience
- Experience with MDM tools such as Kandji, Jamf, Intune, or similar
- Identity and access management experience with Google Workspace, SSO, and SaaS platforms
- Ability to prioritize tasks independently and work effectively with ambiguity
- Strong documentation skills, including runbooks, notes, and process guides
- Organized, dependable, collaborative, and comfortable taking ownership
- Passion for live music and events
- Curiosity about AI-assisted development tools such as Claude Code or Copilot
- Understanding of networking fundamentals, including VLANs, firewalls, switches, and VPN concepts
- Experience building Slack bots, webhooks, or internal tooling
- Comfort writing and maintaining scripts for automation
DICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DICE and has not been reviewed or approved by DICE.
-
Leave & Time Off Breadth — Time off is positioned as expansive through an “unlimited” holiday/PTO approach, alongside options like workations and seasonal early-finish hours in some markets. A Christmas closure and volunteering days further broaden the time-off proposition in certain locations.
-
Wellbeing & Lifestyle Benefits — Lifestyle-aligned perks add tangible value, including monthly DICE credit for shows and occasional “Hangover Days” tied to late-night events. Wellness add-ons such as fitness memberships and mental-health supports are also part of the package in some regions.
-
Healthcare Strength — Healthcare coverage is described as strong on paper in several geographies, including private medical options and mental-health support, with standard medical/dental/vision offerings highlighted for U.S. roles. The package often appears more explicitly detailed in UK/EU contexts, suggesting robust local coverage where specified.
DICE Insights
What We Do
We’ve always believed that a gig can change lives. So in 2014, we created a platform for fans to experience more of the shows they love. Want to know more? www.dice.fm. Our headquarters are based in London, UK with hubs based around the world, including Milan, Barcelona and Paris. In the US, we have teams based out of New York. Our team has now moved in to our brand new hub in Williamsburg so it's a fantastic time to join the team as we scale and grow! At DICE, our mission is to create a diverse and inspiring global team by discovering and creating only the best environment for our employees. No matter what department you sit under, or where you are in the world, you are part of one team, working towards redefining live entertainment.
Why Work With Us
DICE is a place for people who are ambitious, humble and talented. For those who want to learn at pace and have a true passion for music and culture. At DICE, our mission is to create a diverse and inspiring global team by discovering and creating only the best environment for our employees. No matter what department you sit under, or where you ar
Gallery
