The Role
Provide first-line technical support for on-site and remote users, maintain and monitor workstations and LAN performance, deploy and repair hardware/software, track assets, develop training materials, and coordinate with IT Manager on equipment replacement and network coverage.
Summary Generated by Built In
As an IT Support Specialist, you'll be a key player in handling the company's daily IT needs, including ongoing maintenance, asset tracking, and training employees on essential IT functions and requirements. The ideal candidate will have a strong passion for IT systems and a willingness to learn and grow in a collaborative environment.
Key Responsibilities:
- Provide first-line technical support to on-site and remote users via phone, email, and in-person interactions.
- Monitor the daily performance of computer systems, modifying configurations, utilities, and software default settings as necessary for workstations.
- Deploy new and replacement equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software. Guarantee end-user satisfaction, accuracy, and timely completion.
- Maintain asset tracking records and collaborate with the IT Manager to develop and manage the equipment replacement schedule.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Develop training materials and procedures, and train users in the proper use of hardware or software.
- Stay up-to-date with current desktop and LAN technologies through continuing education, journal reviews, web searches, and formal seminar opportunities.
- Coordinate network coverage with the IT Manager. Occasional night and/or weekend work may be required.
- Complete other duties as assigned.
Requirements
Requirements:
- 2 years of relevant technical experience
- Proficiency in various operating systems (Windows, macOS, Linux)
- Excellent computer skills and the ability to quickly learn new computer systems
- Strong organizational skills and exceptional attention to detail
- Pleasant and professional demeanor in all client and internal communications
- Effective verbal and written communication skills, tailored to the needs of the audience
- Intellectual curiosity and a desire to grow within the field of IT
- Adaptability and the ability to stay current with the latest trends and best practices in technology
Skills Required
- 2 years of relevant technical experience
- Proficiency in Windows, macOS, and Linux operating systems
- Excellent computer skills and ability to quickly learn new systems
- Strong organizational skills and exceptional attention to detail
- Pleasant and professional demeanor in client and internal communications
- Effective verbal and written communication skills tailored to audience
- Intellectual curiosity and desire to grow within IT
- Adaptability and ability to stay current with technology trends and best practices
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The Company
What We Do
Pivotal Solutions is a national staffing and consulting firm founded in 2002 that specializes in matching job seekers and companies for roles in IT & Technology and Accounting & Finance. They offer a variety of staffing solutions, including Direct Hire and Contract-to-Hire placements, serving a diverse client base that ranges from innovative startups to Fortune 500 companies across the United States.
