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The Role
Provide first-level technical support to employees across corporate, business, and remote locations. Configure, deploy, install, and maintain PCs, software, peripherals, and network devices. Document and resolve help desk tickets, troubleshoot hardware, connectivity, and third-party application issues, provide remote assistance, manage inventory, and ensure desktops integrate with organizational systems and servers.
Summary Generated by Built In
Job Purpose:
Provide first level support to employees, including the corporate offices, central business office and remote locations. Configure, deploy and install pc systems, required software applications as well as provide continual support of related hardware and software.
Minimum Requirements:
Education & Qualifications: High school diploma or equivalent
Required Licenses/Certifications: None.
Work Experience: 3+ years in desktop hardware and software support; previous Help Desk with local and remote support; knowledge of Windows XP, Windows 10 and Office products; Basic Networking, pc hardware, troubleshooting, interpersonal and customer skills
Physical Demands & Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to use hands to finger, grasp, handle, or feel and to reach with hands and arms. The employee is frequently required to sit, stand, walk, see, speak, and hear. The employee is occasionally required to kneel, climb, or balance. The employee is regularly required to lift up to 10 pounds and rarely lift more than 25 pounds.
Special Requirements: Verbal and writing ability required to communicate effectively in informing employees, clinicians and medical staff of activities and policies. Numerical and analytical ability required. Ability to receive, comprehend, and carry out instructions; ability to work safely with equipment, supplies, and materials; ability to comply with attendance requirements; ability to comply with Human Resource policies. Ability to proactively prioritize needs and effectively manages resources; guide individuals and groups toward desired outcomes, set high performance standards and deliver quality services. Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Able to work with diverse work force.
Essential Duties and Responsibilities:
• Receive, document and work problem tickets in the help desk system
• Responsible for all aspects of systems configuration, performance, and operation.
• Provide technical support for all hardware & network devices such as pcs, thin clients, laptops, printers, scanners, print servers, and switches.
• Install pc systems and additional components such as printers and hand held devices.
• Responsible for the deployment of software, remote assistance, and inventory management.
• Ensure desktop computers interconnect seamlessly with systems, including file servers, email servers, computer conferencing systems, application services and administrative systems.
• Independently resolve hardware issues, network connectivity and application related questions for third party products.
• Performs other duties as assigned
Skills Required
- High school diploma or equivalent
- 3+ years of desktop hardware and software support experience
- Previous help desk experience with local and remote support
- Knowledge of Windows XP and Windows 10
- Knowledge of Microsoft Office products
- Basic networking knowledge
- PC hardware troubleshooting skills
- Interpersonal and customer service skills
- Effective verbal and written communication skills
- Ability to prioritize needs and manage resources
- Ability to establish and maintain customer relationships
- Ability to work with a diverse workforce
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The Company
What We Do
USMD Hospital at Arlington was founded in 2003 to be a physician-led facility where the care and comfort of patients come first. The world-class surgeons who are credentialed here and the highly trained team who call our modern facility home take enormous pride in providing multispecialty, quality medical care in a patient-centered environment.
