Our client is looking for a motivated and passionate software craftsperson to help in create, extend, and maintain the core of their software platform as they expand past their current offerings in services related to energy and convenience in order to take their business to the next level.
Job Description- Role: SNOC Specialist/IT Support
- Location: Akron, OH
- Duration: 1 year
Description:
- Systems & Network Operations Center (SNOC) Specialist
- This position works 12 hour shifts in order to provide 7 x 24 x 365 support.
- Candidate must be available to work day and night shift, weekends and holidays.
Job Summary:
This position is responsible for the daily operational support in Client’s System & Network Operations Center (SNOC). SNOC provides continuous proactive monitoring and first level admin support of the Client IT systems including servers, network devices, applications, databases, voice systems and energy management systems.
Duties:
- Analyzing/Troubleshooting UNIX/Linux server configurations and processes
- Analyzing/Troubleshooting Microsoft server configurations and processes
- Basic database administration
- Monitoring network traffic, analyzing network problems and performance
- Responding to alerts from system monitors & performing first level problem identification and resolution
- Issuing tickets for problem escalation
- Performing batch scheduling functions, including monitoring and execution
- Supporting multiple teams during event identification, escalation and resolution.
- An associate's or bachelor’s degree in Computer Science or related discipline is preferred but equivalent work experience will be considered in lieu of a degree
- Strong problem solving and communication skills (verbal and written)
- Strong multitasking ability including monitoring a continuous flow of alerts while performing troubleshooting and system administrative tasks
- Highly motivated, creative thinker with proven ability to troubleshoot and solve problems in a production support environment
- Network & Windows troubleshooting and administrative skills
- Familiarity with Linux/Unix operating system and commands.
If interested, respond with your updated resume to Jay.sankar(at)comtecinfo.com or can reach me at 972-666-5061.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Associate's or Bachelor's degree in Computer Science or related discipline or equivalent work experience
- Availability to work 12-hour shifts, including nights, weekends, and holidays (24x7x365 support)
- Strong problem solving and communication skills (verbal and written)
- Strong multitasking ability including monitoring continuous alerts while troubleshooting and performing administrative tasks
- Network and Windows troubleshooting and administrative skills
- Familiarity with Linux/Unix operating systems and commands
- Experience analyzing/troubleshooting UNIX/Linux and Microsoft server configurations and processes
- Basic database administration skills
- Experience monitoring network traffic and analyzing network problems and performance
What We Do
ComTec has the experience of working with customers in multiple engagement models – Onsite, Offshore and Hybrid. We operate as a fully responsible IT partner to businesses, offering a consulting based technology solution suite that helps customers achieve their IT and business objectives. Our engagement model is customer-centric thereby giving you access to our talented pool of experts who design and develop tailor-made solutions for enterprises. Our offerings include Digital Services • Robotic Process Automation • Big Data and Analytics • Cloud Computing • Mobile Solutions • DevOps Application Services • Business Applications • QA and Testing • Microsoft Solutions • Oracle Solutions • PeopleSoft Solutions • SAP Solutions • Integration Services • Salesforce Practice • eCommerce Services Infrastructure Services • Data Center Operations • Desktop Management • Network and Telecom • Cyber Security • Service Desk • Splunk ComTec designed and developed ESF8 portal that is a one stop solution for all the hospitals, nursing homes, adult care facilities and the executive team. Functionality of ESF8 includes: Keep the status and census information of all facilities accurate at all times through Resource Management Provide messaging platform for phone, email and text communication that is available to all users through Messaging Create, deploy and analyze professional surveys to facilities or individuals through Survey Create, store, and share documents securely or anonymously to all partners through Document Portal Ease the burden of grant management accountability, spending agreements and inventory through Grant Management We have built strategic partnerships with several technology leaders Microsoft Gold Partner Oracle Gold Partner Redhat Solutions Partner UIPath Partner
