The Role
Provides first-level technical support for hardware, software, network, and peripheral issues. Assists with Windows, printer, network-device, Active Directory, Microsoft 365, account-access, and connectivity troubleshooting. Monitors basic system performance and security alerts, maintains IT asset inventory, supports updates, documents procedures, and escalates complex issues to higher-level teams.
Summary Generated by Built In
Key Responsibilities:
Required Skills & Knowledge:
Qualification:
- Provide first-level technical support for users on hardware, software, and network issues.
- Assist in installation, configuration, and maintenance of Windows systems, printers, and network devices.
- Monitor and report system performance, connectivity, and basic security alerts.
- Support day-to-day IT operations including user account management in Active Directory, email setup (Microsoft 365), and access permissions.
- Troubleshoot LAN/Wi-Fi connectivity, IP configuration, and peripheral issues.
- Maintain IT asset inventory and assist in hardware/software updates.
- Escalate complex issues to L2/L3 teams as per standard procedure.
- Follow IT policies, documentation, and security guidelines.
- Basic understanding of Windows OS, Active Directory, and MS 365 environment.
- Familiarity with networking concepts (LAN, IP, DNS, DHCP).
- Awareness of antivirus tools and basic cybersecurity hygiene.
- Good problem-solving, communication, and employee-handling skills.
- Knowledge of CCNA certificate.
- Education: BCA, B.Sc. (IT/CS), Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science / IT.
- Experience: Fresher / Final-year student / Recent graduate with strong technical interest in system administration.
Skills Required
- Basic understanding of Windows OS
- Basic understanding of Active Directory
- Basic understanding of Microsoft 365
- Familiarity with LAN, IP, DNS, and DHCP networking concepts
- Awareness of antivirus tools and basic cybersecurity hygiene
- Problem-solving, communication, and employee-handling skills
- Knowledge of CCNA certification
- BCA, B.Sc. in IT or Computer Science, Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science or IT
- Fresher, final-year student, or recent graduate with strong technical interest in system administration
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The Company
What We Do
TechDefence Labs is an AI-augmented, human-led cybersecurity company that protects digital assets for organizations worldwide. Its offerings include an AI-native platform spanning cybersecurity, compliance, and privacy, along with web, mobile, and API penetration testing, 24/7 security operations, cloud-security assessments, regulatory compliance support, and virtual CISO services. The company combines research-oriented expertise with managed security and consulting to help clients prevent, detect, and respond to threats.
