The Role
The IT Support Engineer performs installations, configurations, and maintenance of IT equipment, troubleshoots issues, and supports asset management and deployment activities.
Summary Generated by Built In
Job Description:
- Perform installation and configuration of applications, operating systems, and end-user devices including desktops, laptops, printers, and mobility devices.
- Conduct preventive maintenance of IT equipment including hardware inspection, software updates, and internal cleaning of computers and data racks.
- Support branch device deployment activities including setup, configuration, asset tagging, and verification of device readiness.
- Perform physical inventory checking of IT assets including laptops, desktops, printers, and mobility devices to ensure proper documentation and condition monitoring.
- Troubleshoot hardware, software, and network connectivity issues including internet access, Wi-Fi connectivity, and device performance evaluation.
- Assist users in performing data backup procedures and verifying file storage in approved platforms such as Google Drive.
- Install and configure network devices such as access points and ensure proper placement for optimal signal coverage.
- Perform operating system migrations (e.g., Windows 10 to Windows 11) and support security software migrations such as endpoint protection solutions.
- Conduct data cabinet grooming and ensure proper arrangement and management of network equipment and cabling.
- Receive, document, and manage IT equipment deliveries ensuring proper asset tagging and inventory updates.
Requirements
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or any related course.
- At least 1 to 3 years of experience in IT support, desktop support, or field technical support roles.
- Strong knowledge of desktop and laptop hardware troubleshooting and preventive maintenance.
- Experience in operating system installation, migration, and configuration (Windows 10 / Windows 11).
- Familiarity with endpoint security software installation and management.
- Basic knowledge of networking concepts including LAN, Wi-Fi connectivity, IP configuration, and access point setup.
- Experience performing IT asset inventory, tagging, and documentation.
- Ability to perform onsite and branch deployment activities including device setup and configuration.
- Good communication and user-support skills for assisting employees with IT-related concerns.
- Willing to travel to branch locations for deployment and maintenance activities.
- Can work fully onsite at Ortigas
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The Company
What We Do
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts
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