The Role
Provide onsite IT support during end-user laptop and desktop migrations. Assist with device login, credential validation, physical console access, rebooting, power cycling, cabling and port checks, shared-drive mapping, Outlook troubleshooting, and user-profile issues. Verify device functionality after migration, document and escalate problems, coordinate with remote migration teams, and support post-migration hyper care. The role is fully onsite in Yokohama with travel to customer locations and requires Japanese and English proficiency.
Summary Generated by Built In
IT Support for End User Migration
Location: Yokohama-shi, Kanagawa-ken Japan and travel to other Customer’s location and that travel will be paid as per the actual
Duration: 3 months extendable
Early Joiners only
Japanese and English spoken candidates only .
This is 100% onsite role from day one so candidate must be willing to be onsite and travelled is involved to other locations so candidate must be open for it
• Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
• Perform basic desktop support activities to assist users during laptop/desktop migration
• Assist end users with device login, credential validation, and first access post migration
• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
• Perform basic physical troubleshooting including power, cabling, and port level checks
• Verify that migrated devices are accessible and functional for end users post migration.
• Identify, document, and escalate migration related issues to the appropriate remote support teams.
• Support immediate post migration hyper care and ensure unresolved issues are addressed
• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
• Experience in mapping the shared drives and troubleshooting outlook issues
• L1 troubleshooting of user profile issues
Location: Yokohama-shi, Kanagawa-ken Japan and travel to other Customer’s location and that travel will be paid as per the actual
Duration: 3 months extendable
Early Joiners only
Japanese and English spoken candidates only .
This is 100% onsite role from day one so candidate must be willing to be onsite and travelled is involved to other locations so candidate must be open for it
• Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
• Perform basic desktop support activities to assist users during laptop/desktop migration
• Assist end users with device login, credential validation, and first access post migration
• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
• Perform basic physical troubleshooting including power, cabling, and port level checks
• Verify that migrated devices are accessible and functional for end users post migration.
• Identify, document, and escalate migration related issues to the appropriate remote support teams.
• Support immediate post migration hyper care and ensure unresolved issues are addressed
• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
• Experience in mapping the shared drives and troubleshooting outlook issues
• L1 troubleshooting of user profile issues
Skills Required
- Japanese and English spoken proficiency
- Willingness to work 100% onsite from day one
- Willingness to travel to other customer locations
- Availability for early joining
- Basic desktop support and L1 troubleshooting experience
- Experience mapping shared drives
- Experience troubleshooting Microsoft Outlook issues
- Experience troubleshooting user profile issues
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The Company
What We Do
Kryptos Technologies Limited is a global technology, consulting, and professional IT services company serving various industry domains, including banking, insurance, telecom, and the public sector. They offer integrated services encompassing strategic consulting, outsourcing, staffing, managed infrastructure, and cloud services. The company is recognized for its innovative approach and expertise, striving to provide an exceptional level of client service and deliver outstanding impact for clients globally.
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