Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.
We are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed.
Help-Desk Support Functions
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Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
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Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations, laptops, and mobile devices to end users in a thorough and professional manner.
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As directed by the CTO, provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN as directed by the IT Help Desk.
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Provide support, troubleshoot, and coordinate with vendors in resolving issues related to printers, scanners and other office equipment.
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Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations.
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Assists the IT Help Desk in maintaining inventory of computer, networking, and all other IT-related equipment.
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Configure, maintain and support all workstations, printers and miscellaneous devices as directed.
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Assist in the maintenance of the Exchange e-mail server ensuring efficiency and up time, including all email related applications.
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Assist in the administration of the daily and/or weekly backups: help analyze backup performance information, identify areas of concern, and propose design changes to rectify performance issues.
Requirements
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Knowledge of Information Systems, Computer Science, or a related field is an advantage.
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Internship/Apprenticeship experience in supporting an IT help desk, PC installation and maintenance.
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Working knowledge of Windows 7, Windows 10, Windows Server 2008/2012, Microsoft Office, and MS Office 365.
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Working knowledge of Mac OSX.
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Excellent customer service, oral and written communication skills.
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Ability to learn, follow processes and apply best practices related to the job.
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Ability to explain technical concepts and procedures to non-technical users.
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Using initiative and independent judgment within established guidelines and procedures.
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Ability to thrive in high-demand high-pressure situations.
Skills Required
- Knowledge of Information Systems, Computer Science, or a related field
- Internship/Apprenticeship experience supporting an IT help desk, PC installation and maintenance
- Working knowledge of Windows 7 and Windows 10
- Working knowledge of Windows Server 2008/2012
- Working knowledge of Microsoft Office and MS Office 365
- Working knowledge of Mac OSX
- Excellent customer service, oral and written communication skills
- Ability to learn, follow processes and apply best practices
- Ability to explain technical concepts and procedures to non-technical users
- Using initiative and independent judgment within established guidelines and procedures
- Ability to thrive in high-demand, high-pressure situations
What We Do
Guidance Residential is the largest U.S. provider of Shariah-compliant home financing having provided over $9 billion in home financing to American Muslim homeowners. Headquartered in Reston, Virginia, the company was established in the DC metro area in 2002 and operates in 34 states today. Guidance Residential is a subsidiary of Guidance Financial Group, a global financial company that has pioneered the creation and development of Shariah-compliant investment products for institutional investors and financial intermediaries worldwide, as well as financial products and services that address the unmet needs of millions of Muslim consumers. As a highly respected and recognized institution in the Islamic Finance industry, the Guidance brand has also become synonymous with leadership and authenticity in Shariah-compliant home finance. The company has been sought after for its technical expertise in Islamic Finance by international players in Saudi Arabia, Malaysia, Egypt, and Indonesia. Guidance was nominated by the Dubai-based, global trade publication Islamic Business and Finance Magazine for the Best Islamic Home Finance Provider award in 2018, 2019 and other awards. Equal Housing Lender NMLS# 2908 Licensing and Registrations: GuidanceResidential.com/licensing-and-registrations Privacy Policy: GuidanceResidential.com/privacy-and-declarations Social Media Disclaimer: Consumers should not submit personal information through posts or messaging on social media websites such as Facebook, Twitter, LinkedIn or similar sites. Guidance Residential cannot guarantee that personal information submitted through these sites will be secure and protected from access by hackers or other unauthorized persons. Please contact us securely through our website or contact a Guidance Residential Account Executive for more information about submitting personal information.
