This is a great opportunity to work for the UK’s leading veterinary wholesaler.
Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2750 customers every day.
Working for us you'll receive:
- Competitive rates of pay
- 29 days paid holiday (including bank holidays) (Pro rata)
- Staff discounts
- Life assurance benefit
- Cycle to work Scheme
- Free on-site parking and Wi-Fi
- A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life
- Christmas vouchers
- Eye-sight vouchers
- Company pension scheme
We are looking for an enthusiastic individual to join our team on a 12-month fixed-term contract to cover a period of maternity leave, expected to begin in January 2027.
NATIONAL VETERINARY SERVICES LIMITED
JOB DESCRIPTION
Job Title: IT Support Analyst
Reports to: IT Service Desk Manager
Department: IT
Business unit: NVS Group
Prepared by: IT Service Delivery Manager
Date: September 2024
Main purpose of the role
Provides user support and troubleshoots incidents affecting business systems and end-user devices, such as PCs, laptops, mobile phones, and printers. The primary objective is to enable users to maximize their productivity through the efficient and secure use of ICT equipment and software.
Contributes to IT projects, including hardware build, software deployments, network connections and configuration.
Follows ITIL best practices within the Service Desk and Incident Management functions.
Key Responsibilities
Service Desk functions
- Customer service support
- Incident management
- Problem management
- Change management
- Application support
ITSM Duties
- Receives and handles requests for service, following agreed procedures
- Promptly allocates calls as appropriate
- Logs incidents and service requests and maintains relevant records
- Follows agreed procedures to identify, register, and categorise incidents
- Gathers information to enable incident resolution and allocates incidents as appropriate
- Capturing of satisfaction feedback from users
- Supporting the move to user self-service by ensuring knowledge base articles and training is effective
- Supporting the continuous improvement of IT service delivery, improving closure & satisfaction rates
Other Responsibilities but not limited to
- Active Directory management, with the creation of new users, day to day support issues and managing leaver accounts
- Perform simple installations, replace consumable items and check the correct working of installations
- Mobile device support and asset management
- Documenting resolutions to build up an maintain the internal knowledge base articles and create help documents that can be shared with the wider teams
- Occasional travel to other NVS locations
Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role
REQUIRED
- Experience in a similar role
- Innovative by nature and happy to experiment with new technology solutions in controlled environments
- Thrive on delivering excellent customer experiences.
- Happy to share and move ideas forward.
- Problem solving ability
- Experience of working in a team
- Attention to detail
- Organizational skills, with the ability to prioritize without direction
PREFERRED
- ITIL accreditation
- A-level educated (or equivalent)
- Experience of warehousing and distribution systems
- Experience within a GxP compliant environment
Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.
NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.
Due to the large number of applications, we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion.
By continuing with your application for employment you are confirming you agree with our Privacy Notice which can be found at https://www.nvsweb.co.uk/
Skills Required
- Experience in a similar IT support role
- Innovative mindset and willingness to experiment with new technology in controlled environments
- Excellent customer service orientation
- Willingness to share ideas and move them forward
- Problem-solving ability
- Experience working in a team
- Attention to detail
- Organizational skills and ability to prioritize independently
- ITIL accreditation
- A-level education or equivalent
- Experience with warehousing and distribution systems
- Experience in a GxP-compliant environment
What We Do
NVS Group is the UK’s leading veterinary wholesaler and distributor, supplying pharmaceuticals, consumables, instrumentation, pet products and accessories through a nationwide delivery network. Its broader services include cold-chain logistics, veterinary laboratory diagnostics, practice-management software, online ordering, surgical instrument repair and direct-to-customer delivery. The group supports animal-health practices and approved outlets, helping veterinary professionals access products, technology and diagnostic services for patient care.
