Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented IT Performance Management SME to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.
IT Performance Management SME Responsibilities
The Contractor shall provide an IT Performance Management Subject Matter Expert (SME) who will serve as the lead technical and analytical resource for portfolio oversight. This SME is notresponsible for the IT service delivery lifecycle itself; that is the responsibility of the integratorcontract. Instead, this SME is responsible for viewing the integrator's work through the ServiceDelivery and Resource Allocation (SDRA) program control lens. They will provide the
analytical rigor required to assess performance, validate efficiency, and inform Governmentgovernance decisions.
Key Responsibilities:
• Metric and SLA Development: Provide expert guidance in the development of meaningful KPIs and SLAs to measure integrator performance, focusing on value, costeffectiveness,and alignment with Government objectives.
• Performance Data Analysis: Analyze technical, financial, and operational data from the integrator and portfolio systems to identify trends, evaluate performance against established baselines, and surface risks or opportunities. CBP/SAS/BEMSD/Service Delivery and Resource Allocation Management Support
• Governance Support: Translate complex performance data into clear, data-informed recommendations for Government governance bodies (e.g., ERB, PRR, CCB).
• Framework Implementation: Support the PM in the technical design and implementation of the Performance Management Framework, including the logic for dashboards, health models, and automated reports.
Minimum Qualifications:
• Education: A Bachelor of Arts (BA) or Bachelor of Science (BS) degree in IT,
Computer Science, Information Systems, or a related field.
• Experience:
o Ten (10) or more years of experience in IT governance, performance management, or a program control environment.
o Demonstrated experience with IT service management frameworks (e.g., ITIL, COBIT) and their application in measuring vendor performance.
o Proven experience developing and analyzing performance metrics (KPIs/SLAs) for large-scale IT service contracts.
• Skills: Demonstrated expertise in data analysis, business intelligence tools, and communicating technical findings to both technical and non-technical stakeholders.
Required Security Clearance:
- US Citizenship
- Active Top Secret or higher clearance, per contract requirements.
- Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred
“Outstanding Performance…Always!”
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!
Skills Required
- Bachelor's degree in IT, Computer Science, Information Systems, or related field
- Ten or more years of experience in IT governance, performance management, or program control
- Demonstrated experience with IT service management frameworks (e.g., ITIL, COBIT)
- Proven experience developing and analyzing performance metrics (KPIs/SLAs) for large-scale IT service contracts
- Expertise in data analysis, business intelligence tools, and communicating technical findings to technical and non-technical stakeholders
- US Citizenship
- Active Top Secret or higher security clearance
- Ability to obtain and maintain a DHS clearance
- Active DHS CBP clearance
What We Do
Zantech was founded in 2007, by Zia Islam with the vision of building an organization, highly skilled at developing technology-oriented solutions for information systems requirements, for Federal Government customers. Zantech was created based on high quality standards, integrating lessons learned from GM as well as incorporating CMMI ML3 DEV and Six Sigma methodologies for quality and adaptive agile principles for efficient, timely performance. In this way, Zantech is taking the rigorous methodologies that are used in commercial sectors and applies them to reduce waste while improving accuracy and efficiency in our government contracts. Our focus on continuous process improvement has guided Zantech to ensure that we have consistent, reliable service across all geographic sites while recognizing and meeting the specific requirements. Zantech is one of the fastest-growing IT solutions and business strategy Government Contracting firms. We apply state-of-the-art methodologies to develop total systems solutions that meet mission-critical requirements and develops customer-specific solutions for enterprise information systems. Zantech has successfully executed more than 75 prime contracts with the Department of Defense, Department of Homeland Security, Department of State, NASA, and many other Federal departments and agencies. Zantech provides high quality, cost effective, state-of-the-art holistic solutions to satisfy and exceed customer requirements. Zantech is focused on providing “Outstanding Performance…Always” to our customers.
