Support & Systems Intern
Build Your IT Experience While Supporting a Growing Team
Are you currently studying IT, Computer Science, Information Systems, or a related field and looking for an opportunity to gain hands-on experience? PROtect is looking for a Support & Systems Intern to join our Operations and Systems Support team.
This is an opportunity to learn how technology supports a growing business while gaining practical experience with help desk support, business systems, employee onboarding, and process improvements. You'll work alongside experienced team members, receive training and guidance, and have the opportunity to contribute to projects that support employees across the company.
No previous professional experience is required. We're looking for someone who is organized, curious, dependable, and ready to learn.
What You'll Be DoingHelp Desk & Technical Support
Enter, track, and monitor requests submitted through the PROtect Help Desk.
Provide first-level support for common questions and technical issues, escalating requests when additional assistance is needed.
Help document solutions and ensure support requests are properly closed out.
New Hire & User Support
Assist with setting up employee accounts and user records across company systems.
Help review existing user accounts and maintain accurate information.
Support new employee system training and follow up to help ensure a smooth onboarding experience.
Business Systems & Operations
Help maintain company systems by updating records, reviewing information for accuracy, and following up on items that need attention.
Assist with testing and quality checks when systems or processes are updated.
Create and maintain training materials, including written instructions and short training videos.
Assist with basic reports, dashboards, and system updates.
Support internal departments, including Quality and Accounting, with data entry, file maintenance, and special projects.
Office & Administrative Support
Answer the corporate office phone and assist with general office needs.
Help coordinate meetings, travel arrangements, and office supplies.
Provide additional support to the team as business needs arise.
Hands-on experience with IT support and business systems.
Training and mentorship from PROtect's IT & Business Systems team.
Exposure to the technology and processes that support daily business operations.
Opportunities to develop technical, communication, and problem-solving skills.
Practical experience to build your résumé and prepare for your next career step.
Potential opportunity for full-time employment following the internship.
Education
Currently enrolled in or recently graduated from a college or university program in Information Technology, Computer Science, Information Systems, Business, or a related field.
Experience & Skills
No previous professional experience required.
Basic working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Strong communication and customer service skills.
Good organizational skills and attention to detail.
Ability to manage multiple tasks and stay organized in a team environment.
Willingness to learn, ask questions, and accept feedback.
Ability to document work and follow established processes.
Dependable, accountable, and comfortable taking initiative.
At PROtect, our teams support critical environmental and compliance services for the energy, refining, and industrial industries. Behind that work is a team of people and systems that keep our business moving.
You'll have the opportunity to work with a supportive team, learn new skills, and see firsthand how technology makes a difference across an organization.
Ready to get started? Apply today and take the next step in building your career with PROtect!
Skills Required
- Currently enrolled in or recently graduated from a college or university program in Information Technology, Computer Science, Information Systems, Business, or a related field.
- Basic working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- Strong communication and customer service skills.
- Good organizational skills and attention to detail.
- Ability to manage multiple tasks and stay organized in a team environment.
- Ability to document work and follow established processes.
- Willingness to learn, ask questions, and accept feedback.
- Dependable, accountable, and comfortable taking initiative.
What We Do
The brand PROtect is new, but our root stems from the merging together of DBI, Inc., ERI Solutions, Inc., and RSC, Inc. to form PROtect. Together, we are uniquely positioned to ensure our customers’ are protected from unnecessary risks related to safety, property damage, liability, unplanned downtime, and regulatory non-compliance. We work within a variety of industries and have customers throughout the United States who utilize our safety, reliability, and compliance services.
