About Parkar Digital:

Parkar Digital is a Hybrid-first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America. Our solutions are powered by the Parkar platforms built using Cloud, Opensource, and Customer experience technologies. Parkar Digital offers an array of IT services across Cloud computing, Product development, Customer experience, Cybersecurity, and AI Engineering.

Parkar Digital, a Gold Certified Microsoft Azure partner, provides technology solutions for Digital Healthcare, Digital Retail & CPG. Our solutions are powered by the Parkar platforms built using Cloud, Opensource, and Customer experience technologies. Our goal is to empower a customer-first approach with digital technologies to deliver human-centric solutions for the clients.

For more info., Visit our website: https://parkar.digital/

LinkedIn - https://www.linkedin.com/company/parkar-digital/

Job Description:

Responsibilities:

• Manage the Help Desk support team and evaluate their performance.
• Mentor the Help Desk Support Staff, Desktop Engineers, and Provisioning Staff by providing training, performance evaluations, and One on One meetings.
• Oversee the management of the company’s Help Desk Ticketing Software to ensure the flow of tickets is moving as expected. Making sure that tickets for other areas are being redirected as needed.
• Provide guidance to Help Desk Staff when they have questions and open the proper communication channels when situations arise and assistance from other areas is needed.
• Assist with creating and maintaining department documentation, policies and procedures as well as enforcing existing corporate policies.
• Monitor monthly patching process and work with Desktop Engineers to make sure that all systems are being maintained.
• Troubleshoot and resolve complex technical issues.
• Manage ticket escalations and ensure all issues are resolved in a timely matter.
• Communicate with other company leaders to identify areas of improvement.
• Provide end-user feedback to the appropriate internal teams, like Network, Systems, Developers.
• Other duties as assigned.

Position Requirements:

• 5+ year experience in an IT support type role with exposure to the various technologies list above and 1+ years of Management Experience in IT Support.
• Firsthand experience with Help Desk and Remote-Control Software.
• Degree in Computer Science, Information Technology, or relevant field preferred.
• Certifications such as CompTIA, A+, Microsoft Certified Professional are preferred.
• Advanced understanding of Windows, Networking, and Cloud based technologies.
• Advanced understanding of Windows Domain, user security and group policy objects.
• Critical thinking skills to troubleshoot problems quickly, under time constraints, with interruptions all while resolving issues in a timely manner.
• Must provide an excellent service-oriented attitude and effectively communicate with a diverse user community at all levels of the organization.