The Role
Provide on-site and remote technical support for employee computers, mobile devices, printers, applications, and office technology. Troubleshoot Windows, macOS, and Linux issues; administer Microsoft Entra ID and Intune accounts, devices, licenses, MFA, and compliance; support Microsoft 365 and approved AI tools; manage service tickets, maintain IT assets, perform equipment updates, and collaborate on escalations. Occasional lifting and after-hours or on-call work may be required.
Summary Generated by Built In
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings.
What you will be doing:
- Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
- Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
- Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
- Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
- Account and group management
- MFA and password resets
- License assignment
- Device enrollment
- Compliance
- Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
- Manage ticket queue and resolve service tickets in a timely manner.
- Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
- Ensure IT policies and best practices are followed.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
What we are looking for:
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with installing Microsoft 365 applications and troubleshooting.
- Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
- Experience with printers, mobile phones, and other office technology.
- Familiarity with IT ticketing systems (ServiceNow experience is a plus).
- Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
- Excellent problem-solving skills and ability to work independently.
- Strong communication skills and customer service orientation.
- Must be able to occasionally lift up to 50 pounds.
- Occasional after-hours / on-call work may be required.
- Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
Skills Required
- Proven experience in IT support, preferably in a corporate environment
- Strong knowledge of Windows, macOS, and Linux operating systems
- Proficiency installing and troubleshooting Microsoft 365 applications
- Working knowledge of Microsoft Entra ID and the Microsoft cloud ecosystem
- Experience with printers, mobile phones, and other office technology
- Excellent problem-solving skills and ability to work independently
- Strong communication skills and customer service orientation
- Ability to occasionally lift up to 50 pounds
- Occasional after-hours or on-call availability
- Experience with Microsoft Intune or Azure administration
- Familiarity with IT ticketing systems, including ServiceNow
- Hands-on experience with Claude or Microsoft Copilot
- Exposure to Copilot Studio, agent building, or automation
- Industry-standard certifications such as CompTIA, Microsoft, or Cisco
Wachter, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wachter, Inc. and has not been reviewed or approved by Wachter, Inc..
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Healthcare Strength — Health coverage is characterized by 100% employer-paid medical, dental, vision, and core protection benefits, with Teladoc included. Feedback suggests this breadth and zero-premium structure is a standout value, especially for families.
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Affordable Benefits — Total cost to employees for core health coverage is often described as fully paid across employee and family tiers. Feedback suggests this materially boosts perceived total compensation despite mixed views on base pay.
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Retirement Support — A company-matched 401(k) is positioned as part of the standard package. Feedback suggests this provides longer-term savings support alongside day-to-day benefits.
Wachter, Inc. Insights
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The Company
What We Do
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.
