The Role
Provide Tier 1 and Tier 2 technical support for local and remote users across more than 60 locations. Responsibilities include device installation, configuration, imaging, endpoint security, account administration, network troubleshooting, backup and disaster recovery support, cybersecurity awareness, documentation, software assistance, and new-hire onboarding. The role is on-site and requires strong customer service, communication, problem-solving, and process improvement skills.
Summary Generated by Built In
Job Responsibilities
- Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
- Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printers
- Support a variety of company software applications (not limited to):
- Epicor Eclipse ERP
- Microsoft Office 365 Suite
- Microsoft SharePoint
- Microsoft Teams
- 8x8 Virtual Office
- MITS Business Intelligence
- Innovo Suite
- Deliver operating system support for Windows 11 and iPadOS.
- Create, manage, and maintain company user accounts, including email accounts and access permissions.
- Assist with staging, imaging, and deployment of company endpoints.
- Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.
- Provide network support for all branch locations (60+ locations across NC, SC, and GA).
- Support remote workers and ensure secure external access to company resources.
- Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
- Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.
- Create and maintain IT-related documentation, including user guides and training materials.
- Assist with new hire onboarding to ensure seamless technology setup and orientation.
Qualifications
- 2–3 years of hands-on IT support experience in a professional environment.
- Associate degree in Information Technology or a related field (or equivalent experience).
- Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
- Ability to identify opportunities for process improvements and recommend solutions.
- Proactive problem-solving mindset with a focus on efficiency and reliability.
ON-SITE position
Pay: Based on Experience
Skills Required
- 2-3 years of hands-on IT support experience in a professional environment
- Associate degree in Information Technology or a related field, or equivalent experience
- Strong customer service skills
- Ability to communicate effectively with technical and non-technical users
- Ability to identify process improvement opportunities and recommend solutions
- Proactive problem-solving mindset focused on efficiency and reliability
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The Company
What We Do
Cregger Company is a family-owned distributor serving contractors, builders, and homeowners across the Southeast and Colorado. It supplies plumbing, HVAC, electrical products, and appliances through more than 50 locations and showrooms. Founded as a small plumbing-supply house in West Columbia, South Carolina, the company has grown into a regional wholesaler focused on products, service, value, and long-term customer relationships.
