Job Summary:
Supports activities related to ensuring the overall health and modernization of organization-wide Information Technology system. Provides support to internal lines of business across the technology infrastructure including analysis, development, modification, installation, testing, and maintenance of hardware, software, networking, and security for a variety of systems. Troubleshoots issues, makes recommendations, and responds to and solves incidents and customer requests based on standard operating procedures and runbooks.
Job Duties and Responsibilities:
- Assist with system design reviews and software testing.
- Provides input on moderately complex projects, occasionally serving as a subject-matter-expert.
- Supports and deploys vendor software and packages.
- Modifies and/or debugs vendor-supplied utilities and packages.
- Monitors system capacity and performance using a broad set of tools.
- Provides technical support to various departments and users.
- Identifies troublesome trends and develops plans designed to resolve issues and prevent recurrences.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education:
Bachelor's degree in Computer Science, Engineering or other related technical field or an equivalent combination of education and experience.
Minimum Experience:
3 to 5 years of experience supporting a variety of technologies and functions.
Required Knowledge, Skills, & Abilities:
- Understanding of distributed systems architecture and general knowledge of multiple technical disciplines
- Understanding of software development life cycle and various components that make up the software pipeline
- Scripting skills
- Understanding of Windows server and Linux distros (RedHat preferred)
- Understanding of a variety of network and security protocols
- Knowledge of a variety of technologies and protocols
- Ability to quickly shift between technology stacks
- Verbal and written communication skills for technical and non-technical audiences
Skills Required
- Bachelor's degree in Computer Science, Engineering or related field
- 3 to 5 years of experience in IT support
- Understanding of distributed systems architecture
- Scripting skills
- Understanding of Windows server and Linux distros
- Knowledge of a variety of technologies and protocols
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
Synovus Insights
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
