The Role
Provide internal IT and desktop support, troubleshoot laptops, mobile devices, routers, Wi-Fi, applications, and API issues, and manage Jira tickets. Maintain hardware, software, connectivity, backups, and cloud infrastructure across AWS and Azure. Coordinate with internal teams and vendors, manage IT workstreams, recommend hardware and software, support procurement and office administration, and communicate progress to leadership.
Summary Generated by Built In
IT Engineer
Location: Greater Kailash, Delhi
In Office working
23k-25k per month
Location: Greater Kailash, Delhi
In Office working
23k-25k per month
Key results
• Able to solve potential problems like API issues, and troubleshoot the laptop, mobile devices, and routers.
• Coordinate with the team to solve potential problems like mobile-related issues and API issues
• Able to provide remote desktop support to the users and resolve their Hardware and software issues related to their
laptop
• Demonstrating leadership qualities by proactively addressing and discussing issues with the team
• Facilitated coordination between the internal team and the Tech team to ensure seamless operations.
• Experience with cloud-based technology such as Amazon Web Services (AWS) and Azure.
• Manage our hardware system, including ensuring good connectivity and steady functioning of mobile devices,
laptops, storage systems, and internet systems. Ensure smooth running of software and data backup of devices
(mobile and desktop).
Key activities
• Troubleshooting network equipment such as WiFi access Points /Mobile devices, meeting
devices, and applications.
• Taking ownership of the workstreams and managing them end-to-end.
• Managing, developing, and enhancing modules for IT-related tasks.
• Coordinate with the teammates in various IT-related functions and keep them motivated.
• Communicating the work progress with the Team Lead and vendors.
• Managing the Jira tickets and routing them to the specific teams.
• Providing desktop support to the end users facing laptop hardware/software issues
Areas of responsibilities
• Address the overall administrative and support requirements of the organization, encompassing tasks such as
procurement, capital expenditures, office management, and basic data collection.
• Experienced in solving potential problems like API issues, and troubleshooting mobile, laptop, and router devices.
• Collaboration with vendors (HR, accounting, printing, bill payments), and other necessary coordination.
• Experience building and deploying project infrastructure across various physical, Virtualized,and
containerized platforms like AWS, and Azure and understanding stakeholders’ requirements.
• Experience with cloud-based technology such as Amazon Web Services (AWS) and Azure.
• Evaluate, and recommend Hardware and Software requirements.
Critical factors for success
• Experience with hardware management and troubleshooting, ability to manage software on devices
• Excellent communication skills to understand the needs of the team and deliver above expectations; familiarity
with Excel and PowerPoint preferred
• Having hands-on experience With AWS and Cloud Infrastructure Architecture
• Ability to multitask and manage multiple responsibilities simultaneously.
• Furthermore, proficiency in managing Android phones would be beneficial.
• Knowledge of SQL queries and Database would be beneficial
Skills Required
- Experience managing and troubleshooting hardware and software on laptops, mobile devices, routers, and network equipment
- Experience providing desktop and remote support to end users
- Experience troubleshooting API, application, Wi-Fi, and mobile-related issues
- Hands-on experience with AWS and Azure cloud infrastructure
- Experience building and deploying infrastructure across physical, virtualized, and containerized platforms
- Ability to manage IT workstreams end-to-end
- Experience managing Jira tickets and routing them to appropriate teams
- Excellent communication and team coordination skills
- Ability to multitask and manage multiple responsibilities
- Familiarity with Excel and PowerPoint
- Proficiency managing Android phones
- Knowledge of SQL queries and databases
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Rocket Learning is an Indian nonprofit ed-tech organization focused on transforming early childhood education and foundational learning at scale. It combines accessible digital learning solutions, localized and play-based content, AI-enabled coaching, social-emotional tools, and community engagement. Working with governments, caregivers, teachers, and daycare educators, it aims to improve school readiness and expand quality learning opportunities for millions of young children.
.png)
