We want you!

In your role as an IT End User Support Engineer, Level 2, you will report to our IT Resource Support Team Lead. Your location will be in Sandusky, OH. You will work with our Resource as a Service team to support and maintain school system technologies and ensure classroom functionality initiatives.

Why you'll love us:

We care. We coach. We lead.DataServ, founded in 1986, continues to use this approach in all we do for our culture. It's truly the people who make working here great. We are social and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth.

DataServ offers a competitive compensation plan including 10 paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits.

About DataServ:

For over 35 years, DataServ's primary mission has been to provide technology solutions and services to K-12 schools. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our K-12 schools can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our schools' technology expectations. For more about DataServ, visit www.dataservtech.com.

Qualities we want in you:• team player • good communicator • tech savvy • service oriented • motivated • self-disciplined • professional • flexible in a fast-paced environment • works independently with minimal supervision • exhibits strong work ethic • detail oriented • handles demanding situations/timelines • organized • responsible/dependable • willing to receive/provide feedback to improve performance • supportive • Sound like you? Visit https://www.dataservtech.com/careers/ to apply today!

What you'll do:

• Become familiar with DataServ policies and procedures
• Represent DataServ in a positive manner to colleagues, customer base and vendors
• Work closely with customer on-site to maintain communication and information sharing
• Coordinate and lead weekly TAC meetings with customer to discuss open issues
• Communicate daily with customer providing updates and feedback
• Participate in weekly customer, operational, & strategic meetings driving solutions and providing follow up
• Monitor ticket queues to ensure they are completed within customer service agreement timeframes
• Support and maintain school system technologies and ensure the classroom is functioning.
• Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, Sound Systems, application deployments, etc.
• Participate in customer team meetings
• Maintain and update technical documentation
• Participate in special projects
• Develop processes, implement effective workflow, and embrace best practices
• Provide redundancy and backup support for other team members
• Help desk responsibilities and other duties as assigned
• On-call responsibilities as assigned
• Develop processes, implement effective workflow and embrace best practices
• Provide redundancy and backup support for other team members
• Be a supportive team member to others

Knowledge, Skills and Abilities:

• Strong computer skills, including Microsoft Office products (e.g. Outlook, Excel, Word, PowerPoint)
• Strong verbal and written communications skills, including the ability to proofread

• Strong understanding of enterprise datacenter technologies including networking, security, NAS, cloud computing and physical data center practices preferred
• Strong experience with IP-based and fiber networking for SAN/NAS technologies preferred
• Experience and competent with complex configurations including, but not limited to:
  • Microsoft Windows Servers
  • Server Virtualization (VMware)
  • Storage Solutions
  • Network Infrastructure

• Strong knowledge of Windows and Mac OS
• Strong understanding of OSI model

Requirements:

• Degree in computer science or related field preferred
• Experience with databases preferred
• Experience with technology manufacturers (e.g. Cisco, Microsoft, HP, Dell) preferred
• Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) preferred
• Obtain additional advanced certifications, certificates, and/or technical trainings as assigned
• Available to work nights and weekends as scheduled
• Travel to various company and customer sites as necessary
• Pre-employment drug screening required
• Pre-employment driver's license and background checks required

How you can apply:

https://www.dataservtech.com/careers/

DataServ is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.