Key Objective
- Providing application delivery support to meet business need global/regional based.
- Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
- Design and implementation of support processes using ITIL best practices.
- Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries
Requirements
- Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.
- Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
- Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.
- Adhere to compliance policies and enforce operation procedure
- Drive for operational excellence of business-as-usual processes.
- Provide regular and accurate reports to stakeholders as appropriate
- Prepare achievable/improvement plans and track activities schedule
- Ensure support plans are defined for all projects and appropriate support staffing plans are included in project funding
- Participate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing
- Participate in the planning and coordination of regular product releases/enhancement
- Responsible to ensure any production release knowledge transfer coordination being done between project/dev and support.
- Identifying, assessing and managing risks to the success of business-as-usual processes.
- Participate in the planning and coordination of quarterly product releases for our customer base.
- Participate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing
- Liaise with the various local and international support groups for Incident and Request Tasks escalation
- Act as incident manager and communicate outages to respective stake holders and management
- Closely working with regional/global incident manager service management manager for Reporting all P1 and P2 incidents
- Good technical background on Java, .Net and any other software / programming languages.
- Good knowledge and skill in database such as MSSQL, MySQL, Oracle, etc.
- Good knowledge in API, webservices and other integrations technologies.
- Advanced and depth knowledge in SQL Query / PLSQL
- Understand either practice or adopting Agile methodology and understand of Scrum methodology.
- Some understand and adopting cloud computing (Azure) / solutioning
Top Skills
What We Do
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field
