Internet Manager
Shottenkirk Toyota San Antonio
Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
The Internet Manager at Shottenkirk Automotive Group is responsible for managing and overseeing the company's online presence and digital marketing strategies. This role requires strong analytical and technical skills, as well as a deep understanding of digital marketing trends and tools.
Responsibilities:
Internet Lead Management- Monitor all incoming Internet leads from the dealership website, OEM websites, third-party lead providers, social media, chat, and other digital sources.
- Respond to leads promptly and professionally.
- Contact customers by phone, email, text, and online chat.
- Review each customer's inquiry and determine their vehicle needs, budget, trade-in information, and buying timeline.
- Provide accurate information regarding vehicle availability, pricing, features, incentives, and promotions.
Requirements:
Required Skills- Excellent customer-service skills.
- Strong verbal and written communication.
- Strong telephone skills.
- Excellent computer skills.
- Ability to work with CRM and Internet-based sales systems.
- Strong organizational and time-management skills.
- Ability to handle multiple customers and leads simultaneously.
- Ability to work in a fast-paced, goal-oriented environment.
- Strong follow-up and relationship-building skills.
- Professional appearance and attitude.
Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- Excellent customer-service skills
- Strong verbal and written communication skills
- Strong telephone skills
- Excellent computer skills
- Ability to work with CRM and internet-based sales systems
- Strong organizational and time-management skills
- Ability to handle multiple customers and leads simultaneously
- Ability to work in a fast-paced, goal-oriented environment
- Strong follow-up and relationship-building skills
- Professional appearance and attitude
What We Do
Shottenkirk Toyota San Antonio is a San Antonio Toyota dealership serving local drivers with new and used Toyota cars, trucks, SUVs, and other vehicles. It helps customers select vehicles, assess trade-ins, arrange financing, and obtain maintenance and service support. The dealership offers Toyota parts and accessories and emphasizes customer service, providing sales and ongoing assistance to Toyota owners throughout their ownership.
