Internet Sales/BDC Associate

Internet Sales/BDC Associates play a critical role in monitoring internet leads and ensuring client follow-up. We are seeking customer-service oriented individuals with strong organizational skills to effectively manage incoming customer leads. Applicants should be proficient in making phone calls, texting, video emails, and emails to engage with prospective clients consistently.  

Job Benefits: 

We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:

• A collaborative team atmosphere
• Comprehensive Medical/Dental/Vision Insurance coverage
• Paid Vacation Time after one year of service
• 401(K) with matching contributions

Responsibilities (include yet are not limited to):

• Connect with and follow up with potential customers
• Initiate appointments through proactive outbound prospecting and managing lead activities to assess and promote to potential customers
• Master call and email scripts to effectively communicate with customers
• Obtain customer information promptly and ensure timely delivery of that information
• Recognize the importance of customer satisfaction in building a successful business and strive to ensure customer satisfaction
• Actively expand prospecting network and maintain detailed activity records in a CRM system
• Participate in sales meetings and training sessions as required
• Exhibit behaviors that align with Headquarter Toyota’s Vision, Mission, and Values in all customer, colleague, and supplier interactions
• Adhere to all company policies, procedures, and safety standards
• Complete other assigned duties as needed

Requirements:

• Minimum of 1 year of prior dealership Business Development Center (BDC) experience preferred
• Having a positive attitude, outstanding work ethic, and a keenness to learn
• Exceptional communication, customer service, and problem-solving abilities required
• Excellent interpersonal skills for professional interaction with customers and colleagues
• Fluency in both English and Spanish is a must
• Availability to work flexible hours, including nights, weekends, and holidays as needed

Additional Information:

This job posting may close before the listed closing date once the position has been filled.

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs require, with or without notice.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

Employment is contingent upon successfully completing all pre-employment requirements applicable to the position, which may include a background check, motor vehicle record (MVR) review, and drug screening, where permitted by law.

We maintain a Drug- and Tobacco-Free Workplace.