The Role
Supports airport terminal operations across TSA, Customs and Border Protection, and airline check-in areas. Manages passenger queues, promotes safety, coordinates with airlines, government agencies, and contractors, responds to incidents, maintains records, executes operational plans, conducts inspections, and supports staff training. The internship requires 20–28 hours weekly, weekend availability, physical mobility throughout terminal facilities, and eligibility for an airport ID.
Summary Generated by Built In
Position Overview: The Intern, Operations plays a critical role in the queue management operation at the TSA Security Checkpoints, Customs and Border Protection screening area, and the airline check-in areas, to ensure a safe, efficient, and customer-focused operation. This position ensures compliance with operational standards, maintains order and safety, and coordinates closely with airline partners, government agencies, and contracted staff.
The Intern, Operations will be selected to work for 3 or 6 months at the time of hire.
FLSA Status: Non-Exempt
The Intern, Operations will be selected to work for 3 or 6 months at the time of hire.
FLSA Status: Non-Exempt
Compensation: $22.00 per hour
Essential Job Responsibilities:
- Manages the passenger queues in the Customs and Border Patrol, TSA Security Checkpoint and Check- in areas, including but not limited to, managing social distancing, ensuring continuous flow of passengers through each process, screening for non-ticketed passengers, and crowd control
- Liaison with airline customers and government agencies
- Responds to incidents/accidents, conducts investigations as necessary, and prepares Medical/Incident reports.
- Provides customer service and promotes a safe environment for passengers and employees.
- Request service calls as needed for maintenance/cleanliness/IT issues.
- Trained and assigned to work as a Terminal Supervisor (6-month internship)
- Monitors and coordinates all functions related to landside terminal operations.
- Manages/executes daily operational plans.
- Initiates and receives communications via telephone/radio/computerized systems, and takes appropriate action as dictated by standard procedures and as required by terminal staff.
- Supervise, direct, monitor daily performance, and work in coordination with outsourced contracted staff.
- Conducts daily performance evaluations/inspections/audits..
- Maintains appropriate records of activity.
- Conducts on-the-job training as needed.
- Supports management staff as needed.
Job Requirements:
- Open to students enrolled and attending classes during the internship; official school schedule required must be submitted.
- Juniors and Seniors are preferred.
- Ability to prioritize, track, and perform multiple tasks simultaneously.
- Ability to function well under stressful conditions.
- Computer competency and ability to learn operation of Information Technology (IT) systems in a changing technical environment.
- Administrative skills, including timely follow-up and reporting.
- Pro-active and self-motivating approach.
- Strong written and verbal communication skills.
- Professional demeanor and appearance.
- Able to pass medical screening and background checks for obtaining airport ID.
Additional Information:
- Requires working 20-28 hours per week consisting of morning or afternoon shifts
- Shift and days off will be based upon academic schedule
- Must be able to work a Saturday or Sunday per week
Physical Conditions/Work Environment
The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position, an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve: pulling, pushing, standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and will be required to travel outside between buildings in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 50 pounds. The essential sensory and communicative activities include feeling, speaking, hearing, smelling, and vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position, an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve: pulling, pushing, standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and will be required to travel outside between buildings in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 50 pounds. The essential sensory and communicative activities include feeling, speaking, hearing, smelling, and vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
All JFKIAT employees must commit to supporting our 4 strategic pillars:
And our corporate values designed to:
Skills Required
- Must be enrolled in school and attending classes during the internship
- Must submit an official school schedule
- Juniors and seniors preferred
- Ability to prioritize, track, and perform multiple tasks simultaneously
- Ability to function well under stressful conditions
- Computer competency and ability to learn changing IT systems
- Administrative skills, including timely follow-up and reporting
- Proactive and self-motivated approach
- Strong written and verbal communication skills
- Professional demeanor and appearance
- Ability to pass medical screening and background checks for an airport ID
- Availability for 20–28 hours per week on morning or afternoon shifts
- Availability to work at least one Saturday or Sunday per week
- Ability to perform physical activities including standing, walking, crouching, kneeling, pushing, and pulling
- Ability to travel between floors and buildings in varying outdoor weather conditions
- Ability to lift or move more than 50 pounds
- Required sensory and communicative abilities, including speaking, hearing, and vision
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The Company
What We Do
JFK International Air Terminal LLC (JFKIAT) is the private operator of Terminal 4 at John F. Kennedy International Airport. As the first private operator of an airport terminal in the United States and a pioneer in public-private aviation partnerships, JFKIAT manages one of New York's most active terminals, serving numerous international and domestic airlines and millions of annual passengers.
