The Role
Manage and improve a team of insurance certificate verification specialists: train staff, create documentation, ensure quality and efficiency, handle escalations, liaise with product and engineering to enhance verification software and translate insurance requirements into product features, run regular metrics and analyses, and collaborate across departments.
Summary Generated by Built In
The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.
Responsibilities
· Responsible for the quality and efficiency of a team of insurance certificate verification specialists
· Conduct ongoing training for insurance verification specialists
· Create and maintain training and user guide articles on processes and procedures
· Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
· Translate insurance requirements into product offerings and recognize gaps
· Be a driving force for product enhancements and efficiencies
· Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
· Participate in various company initiatives and projects as requested
· Build and maintain strong internal relationships with different departments within the company (we are a team!)
· Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)
If you have the following you might be a good fit!
· 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
· Product Management or Project Management experience highly encouraged
· Strong understanding on how to read and interpret Certificates of Insurance
· Experience training and coaching a team of operational specialists to be the best and do their best
· Experience working with customers to understand their needs or help address questions or issues
· Experience in insurtech or procurement technology is a plus
· Enjoy working in a collaborative environment
· Open to feedback
· Comfortable conducting analysis and pulling together regular metrics
· Have a can-do attitude even when you may not know the answer but you will figure it out
· Mutli-tasker extraordinaire
· Open to change on a regular basis (every day is different!)
· Strong written and verbal communication skills
· Not afraid to ask questions
· Skilled at organizing and prioritizing tasks
We are not looking for:
· Someone to sit on the sidelines
· Likes to work independently
· Enjoys doing the same work everyday
· Closed minded
Why Evident?
• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!
• Competitive pay package, including base pay and stock options
• Full medical, dental, vision benefits and 401K
• Unlimited PTO
• Paid parental leave to support you and your family
• Home internet stipend, virtual events, & more!
• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle
Skills Required
- 2+ years of experience within U.S. Commercial Insurance lines (commercial lines required)
- Strong understanding of how to read and interpret Certificates of Insurance
- Experience training and coaching a team of operational specialists
- Experience working with customers to understand needs and address questions or issues
- Product Management or Project Management experience
- Comfortable conducting analysis and pulling together regular metrics
- Experience in insurtech or procurement technology
- Strong written and verbal communication skills
- Skilled at organizing and prioritizing tasks; ability to multitask and adapt to frequent change
- Hybrid role: work from Atlanta office three days per week
Am I A Good Fit?
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The Company
What We Do
The world's largest organizations rely on Evident's game-changing technology to help them safely collect and analyze both individual and business credentials so they can make fast and informed decisions about engaging new third-party partners, prospective employees, franchisees, and more, without compromising their privacy. In today's new remote-first, ever-changing regulatory environment, Evident provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of individual and business credentials. Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
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