Reporting to the Design and Content Management Team Manager, the Human Skills Instructional Designer will design, develop and maintain learning solutions that support the Human Skills curriculum, Leadership Edge portfolio and manager development programs.
As an Instructional Designer in Leadership Development, you will leverage learning technologies and AI-enabled tools to create engaging and accessible learning experiences that promote skill development and behavior change. This individual will collaborate with stakeholders, facilitators, content managers, project managers and subject matter experts to translate business needs into effective learning solutions.
This role requires a strong understanding of adult learning principles, virtual and classroom facilitation design, eLearning development, learning technologies and emerging AI capabilities.
Job Responsibilities
Design and develop instructor-led training (ILT), virtual instructor-led training (VILT), eLearning, performance support resources, facilitator guides, participant materials and manager toolkits.
Apply instructional design methodologies and adult learning principles to create engaging, learner-centered experiences.
Partner with stakeholders and subject matter experts to conduct needs analysis, define learning objectives and develop learning solutions aligned to business goals, and manage multiple concurrent projects in a fast-paced environment.
Create detailed design outlines, storyboards, learning activities, practice exercises, scenarios, simulations and assessments.
Design learning experiences that support Human Skills development, including communication, judgement, collaboration, accountability, adaptability, emotional intelligence and leadership effectiveness.
Use Microsoft Copilot, LLM Suite, AI-enabled development platforms and other emerging technologies to enhance learning design, content development and learner engagement.
Develop and maintain eLearning content using approved enterprise learning technologies and authoring platforms.
Ensure learning solutions meet accessibility, usability, branding and quality standards while analyzing learner feedback and performance data to continuously improve learning experiences.
Partner with internal teams and multimedia resources to develop videos, graphics, digital assets and interactive learning experiences.
Perform quality reviews of learning assets and ensure consistency across the curriculum portfolio.
Remain current on instructional design best practices, learning technologies, AI trends and emerging approaches to workplace learning.
Required Qualifications, Capabilities and Skills
Demonstrated experience in instructional design, learning experience design, curriculum development or corporate learning.
Strong knowledge of adult learning theory, instructional design methodologies and learner-centered design principles.
Experience designing instructor-led, virtual instructor-led and self-paced digital learning solutions.
Proficiency with Microsoft 365 applications, including PowerPoint, Word, Teams, Excel and SharePoint.
Competence using Microsoft Copilot, LLM Suite, generative AI tools and other AI-enabled content development technologies responsibly and effectively.
Strong writing, editing and communication skills, with the ability to translate complex concepts into clear and engaging learning experiences.
Experience creating storyboards, facilitator materials, learner guides, assessments and performance support tools.
Project management and organizational skills, with the ability to manage multiple priorities and meet deadlines.
Ability to collaborate effectively with cross-functional teams and stakeholders at all organizational levels.
Strong attention to detail and commitment to quality.
Creative problem-solving skills and comfort working with ambiguity and evolving business needs.
Preferred Qualifications
Experience developing leadership, manager effectiveness, professional skills or Human Skills learning programs.
Experience with learning management systems, learning experience platforms and digital learning technologies.
Experience designing AI-enabled learning experiences, simulations or coaching solutions.
Familiarity with accessibility standards and inclusive learning design practices.
Experience supporting global audiences and working within a large, matrixed organization.
- Bachelor’s degree in Instructional Design, Learning and Development, Education, Organizational Development, Human Resources, Communications, Psychology or a related field, or an equivalent combination of education and relevant experience.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience in instructional design, learning experience design, curriculum development, or corporate learning
- Knowledge of adult learning theory, instructional design methodologies, and learner-centered design principles
- Experience designing instructor-led, virtual instructor-led, and self-paced digital learning solutions
- Proficiency with Microsoft 365 applications, including PowerPoint, Word, Teams, Excel, and SharePoint
- Competence using Microsoft Copilot, LLM Suite, generative AI tools, and AI-enabled content development technologies
- Strong writing, editing, and communication skills
- Experience creating storyboards, facilitator materials, learner guides, assessments, and performance support tools
- Project management and organizational skills with the ability to manage multiple priorities and deadlines
- Ability to collaborate effectively with cross-functional teams and stakeholders at all organizational levels
- Strong attention to detail and commitment to quality
- Creative problem-solving skills and comfort working with ambiguity and evolving business needs
- Experience developing leadership, manager effectiveness, professional skills, or human-skills learning programs
- Experience with learning management systems, learning experience platforms, and digital learning technologies
- Experience designing AI-enabled learning experiences, simulations, or coaching solutions
- Familiarity with accessibility standards and inclusive learning design practices
- Experience supporting global audiences and working within a large, matrixed organization
- Bachelor's degree in instructional design, learning and development, education, organizational development, human resources, communications, psychology, or a related field, or equivalent education and experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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