INSIDE SALES

Valley Truck Parts is seeking an experienced Inside Sales Representative with a background in heavy-duty truck parts to join our team. This individual will serve as a key point of contact for customers, helping identify their parts needs, provide accurate pricing and availability, and deliver solutions that keep their trucks and equipment operating.

The ideal candidate has hands-on knowledge of heavy-duty truck components, particularly drivetrain and driveline products, and is comfortable identifying parts, looking up applications, and assisting customers with technical product questions. This is a customer-facing sales role that requires industry knowledge, strong communication skills, and a commitment to providing exceptional service.

• Assist customers with identifying and purchasing heavy-duty truck parts, components, and related products.

• Use industry knowledge and parts catalogs/systems to identify components, verify applications, and determine parts compatibility.

• Provide accurate pricing, availability, and product information to customers.

• Handle incoming sales calls, walk-in customers, and other sales inquiries.

• Prepare customer quotes, estimates, sales orders, work orders, and pick tickets.

• Develop customer relationships and follow up on quotes and potential sales opportunities.

• Recommend additional products and services based on customer needs.

• Promote Valley Truck Parts' products and services through various sales channels, including used parts, eBay, branch locations, and online platforms.

• Coordinate with warehouse personnel and dispatch to ensure accurate and timely order fulfillment and delivery.

• Maintain accurate records of sales and customer transactions.

• Follow established cash, credit, and check processing procedures.

• Represent Valley Truck Parts professionally while promoting our core values of availability, quality, and service.

Required:

• Previous experience in heavy-duty truck parts sales, parts counter sales, parts distribution, or a related position.

• Working knowledge of heavy-duty truck components and the ability to identify parts and understand their applications.

• Familiarity with driveline products, including:

  • Transmissions, transmission models, and components

  • Differentials, differential models, and components

  • Power Take-Offs (PTOs)

  • Pumps and hydraulic valves

  • Steering components

• Strong customer service, communication, and problem-solving skills.

• Basic computer skills and the ability to navigate parts lookup systems.

• High School Diploma or GED equivalent.

Preferred:

• Experience working with heavy-duty truck parts catalogs, electronic parts lookup systems, or inventory management systems.

• Previous experience in an automotive, diesel, commercial vehicle, or heavy equipment parts environment.

• Familiarity with aftermarket heavy-duty truck parts and components.

• Sales performance and customer satisfaction

• Accuracy of parts identification, quotes, and orders

• Productivity and efficiency

• Quality of work and attention to detail

• Teamwork and communication

• Dependability and follow-through

This position requires regular physical activity, including:

• Lifting, carrying, pushing, and pulling materials weighing up to 50+ pounds, using proper lifting techniques and equipment when necessary.

• Frequent walking, standing, bending, and kneeling throughout the workday.

• Reaching overhead and handling parts, tools, and materials.

• Occasionally climbing ladders or stairs to access inventory and work areas.

• Communicating effectively with customers and team members.

Occasional business travel may be required for training and business development opportunities, including:

• Participating in ride-alongs with field representatives or account managers.

• Supporting regional sales initiatives.

• Attending offsite training sessions and team events as needed.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from