Inside Sales

SUMMARY: This position is responsible for achieving customer acquisition and revenue growth objectives by generating interest, qualifying prospects and closing sales.  

DUTIES AND RESPONSIBILITIES: 

· Performs customer interaction by making outgoing calls and receiving incoming customer calls/emails daily. 

· Sources new sales opportunities through inbound and outbound prospecting calls and emails. 

· Understands accounts, identifies key players and generates interest. 

· Generates new business and ensures growth of existing accounts. 

· Gains and retains extensive product knowledge as well as detailed comprehension of customer requirements. 

· Prepares and sends valuable offers daily. 

· Engages in quotation and flexible price negotiation for transactional orders in order to satisfy customer needs while maximizing profit. 

· Enters orders for all types of sales, including inventory, directs, back-to-back, forward and block business on both delivered and customer pick-up basis. 

· Purchases product for various types of sales. 

· Handles inbound calls and provides callers with product and service information. 

· Fields customer support calls, follows up on matters such as deliveries, claims, returns and other customer requests. 

· Reviews dispatch log, daily invoices, A/R alerts and other system generated reports, make calls to follow up when required. 

· Maintains and reviews sales and profit goals on a regular basis. 

· Participates in daily sales meetings and other various team meetings. 

· Visits customers on a regular basis, entertains customers outside of normal business hours, and continually develops customer relationships with thank you notes and other small tokens of appreciation; submits detailed customer visit reports to management and other team members. 

· Attends outings, shows and conventions as directed by management. 

· Submits customer sponsorship requests to management in a timely manner. 

· Provides management with suggestions that will improve our company. 

· Attends company sponsored, management seminars and webinars designed to help sales associates make good, high level decisions. 

· Maintains a self-discipline to enhance skills and education through reading, listening to audio and attending programs. 

· Performs other related duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES: 

· This job has no supervisory responsibilities. 

QUALIFICATIONS: 

· Computer skills required: Microsoft Office Suite

· Other skills required:  

o 4+ years experience in sales or a related field (experience in building materials a plus). 

o Excellent written and oral communication skills. 

o Strong team player, work ethic and commitment to job. 

o Excellent interpersonal skills. 

o Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers. 

o Ability to multi-task in a fast-paced environment. 

o Ability to work closely with peers on team orientated goals. 

o Ability to follow company directives and instruction. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:  

• Occasionally required to stand. 
• Occasionally required to walk. 
• Continually required to sit.   
• While performing the duties of this job, the noise level in the work environment is usually quiet and moderate. 
• The employee must occasionally lift and/or move up to 10 pounds.