The Role
Manage international sales inquiries, quotations, orders, fulfillment tracking, export documentation, customer claims, credit notes, and operational reporting for used robots. Coordinate with supply chain, procurement, manufacturing, logistics, customs, shipping, and internal and external stakeholders. Support process improvements while ensuring accurate configurations, pricing, warranty terms, contractual conditions, and timely delivery. The role requires German and English proficiency, SAP and Microsoft Office skills, and a customer-focused collaborative approach.
Summary Generated by Built In
Our partner, a globally operating manufacturing organization is looking for German speaking Inside Sales Specialists to join their team.
Location: Taksony, Hungary
Key Responsibilities
- Manage and respond to inquiries received from international group entities.
- Coordinate the resolution of both business-related and technical questions in cooperation with internal and external stakeholders.
- Create and issue quotations, ensuring the accuracy of product configurations, pricing, warranty terms, and contractual conditions.
- Receive, review, and process incoming orders from international locations.
- Work closely with teams across Supply Chain, Procurement, Manufacturing, Logistics, Export & Customs, Shipping, and other support functions.
- Monitor order fulfillment activities from order entry through delivery and invoicing, ensuring adherence to agreed timelines.
- Oversee export-related administration and secure the necessary documentation for international shipments.
- Participate in the continuous improvement and optimization of operational processes.
- Compile recurring reports on business performance and operational status.
- Handle customer claims, complaint cases, and credit note administration.
Requirements
Requirements
- Bachelor's degree or comparable professional background.
- Previous experience in order administration, customer service, or commercial operations is considered an advantage.
- Strong user-level knowledge of SAP and Microsoft Office applications.
- Familiarity with Salesforce is a plus.
- Professional working proficiency in English.
- Customer-focused mindset and ability to work effectively in an international environment.
- Excellent communication skills and a collaborative approach to teamwork.
Benefits
What we offer:
- Competitive compensation package with a wide range of employee benefits
- 10 home office days / month
- Opportunity to work in an international business environment
- Collaborative and supportive team culture
Skills Required
- Bachelor's degree or comparable professional background
- Professional working proficiency in German
- Professional working proficiency in English
- Strong user-level knowledge of SAP
- Strong user-level knowledge of Microsoft Office applications
- Customer-focused mindset
- Excellent communication skills
- Ability to work effectively in an international environment
- Collaborative approach to teamwork
- Previous experience in order administration, customer service, or commercial operations
- Familiarity with Salesforce
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The Company
What We Do
IDBC Group is a digital recruitment company and an IT & HR services firm, acting as one of Hungary's leading external IT resource providers, specializing in executive search, IT contracting, RPO, and workforce leasing services.
