Position Overview:
We are seeking a technically-minded Sales Assistant with expertise in customs clearance and logistics to support our growing operations in Brazil. The ideal candidate will have experience in the machinery, equipment, or AWP (Access Work Platform) industry, combined with strong sales coordination skills. This role requires fluency in English to facilitate seamless communication with our global supply chain partners.
Key Responsibilities:
1. Sales Support & Customer Service
Process sales orders, prepare quotations, and track order fulfillment
Maintain accurate customer records in CRM system
Provide technical sales support for machinery/AWP products when needed
Generate weekly sales reports and market intelligence updates
Other sales support work
2. Customs & Logistics Management
Prepare and verify import/export documentation (commercial invoices, packing lists, certificates)
Ensure full compliance with ANVISA, INMETRO and other Brazilian regulatory requirements
Coordinate with freight forwarders and customs brokers to optimize clearance processes
Track shipments and resolve any logistics delays or customs holdups
3. Cross-functional Coordination
Serve as liaison between Brazilian customers and international suppliers
Communicate technical specifications and shipping requirements in English
Support warranty claims and aftersales service coordination
Requirements
3+ years experience in sales support, preferably in machinery/equipment/AWP industry
Working knowledge of Brazilian import regulations (NCM codes, II, IPI, ICMS taxes)
Experience with Mercosur trade agreements and special import regimes (extariff, etc.)
Fluent English (B2+ level) for international correspondence
Proficient in MS Office (advanced Excel) and CRM systems
Preferred:
Technical understanding of construction equipment or aerial work platforms
Familiarity with industrial parts/components terminology
Experience using ERP systems for order management
Skills Required
- 3+ years experience in sales support, preferably in machinery/equipment/AWP industry
- Working knowledge of Brazilian import regulations
- Experience with Mercosur trade agreements
- Fluent English (B2+ level) for international correspondence
- Proficient in MS Office
What We Do
Founded in 2005, Dingli Machinery Co., Ltd. is the world's leading enterprise of intelligent aerial work platforms and one of the global top three manufacturers of aerial work platforms. Dingli has established overseas R&D centers in MAGNI (Italy), MEC (USA) and TEUPEN (Germany), etc. Relying on China's intelligent manufacturing base, Dingli has built a development pattern of overseas R&D design combines China's intelligent manufacturing, and fully realized digital design as well as intelligent production. Dingli is the industry leader in new energy, the world's only manufacturer of modular boom series (16-44 meters), including electric, diesel and hybrid series, etc. All booms are suitable for container transport. The scissor series (6~32 meters) includes electric and diesel models, etc. All products have completed the electrification process with completely independent intellectual property rights.
