Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for an Inside Sales Representative in our Elmhurst, IL, Middleburg Heights, OH, or Carrollton, TX office to identify and service Shield HealthCare customers. This is a hands-on role that is responsible for calling customers and potential customers with the purpose of selling Shield HealthCare products and services. This role contributes to meeting our financial goals through gaining new customer accounts and expanding current ones using Telesales techniques.
This is an on-site position.
JOB RESPONSIBILITIES:
- Communicating with customers, making outbound calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Answering potential customers' questions and following up when necessary
- Keeping up with product and service information and updates
- Explaining and demonstrating features of products and services
- Staying informed about competing products and services
- Upselling products and services
- Researching and qualifying leads
- Closing sales and achieving required sales targets
QUALIFICATIONS:
- Previous experience in an outbound call center or a related sales position preferred.
- Proficiency in Microsoft Office and CRM software such as Salesforce.com.
- Excellent communication skills, both verbal and written.
- Good organizational skills, attention to detail and the ability to multitask in a fast-paced environment.
- Excellent phone and cold calling skills
- Exceptional customer service skills
- Strong listening and sales skills
- Ability to achieve targets
- Knowledge of home health business including referral sources preferred, but not required
- Bilingual preferred, but not required
SALARY & BENEFITS:
- $27-30/hour plus commission
- Medical, Dental, and Vision (available 1st day of employment)
- 401(k) with Company Match
- Sick and Vacation Days
- Flexible Spending Account
- Life & Disability Insurance
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Skills Required
- Previous experience in an outbound call center or related sales position
- Proficiency in Microsoft Office and CRM software such as Salesforce.com
- Excellent verbal and written communication skills
- Good organizational skills, attention to detail, and ability to multitask in a fast-paced environment
- Excellent phone and cold calling skills
- Exceptional customer service skills
- Strong listening and sales skills
- Ability to achieve sales targets
- Knowledge of the home health business, including referral sources
- Bilingual ability
What We Do
The California Health Care Foundation is an independent, statewide nonprofit philanthropy working to improve California’s health care system and ensure residents can access needed care. Through grantmaking, research, and partnerships with health care leaders, it provides data and resources to strengthen Medi-Cal, expand the health care workforce, and improve care delivery, particularly for low-income people, uninsured residents, and underserved communities.
