Tuff Shed is looking to hire Bilingual Inside Sales Representatives located at our Customer Service Center in Lancaster.
Hybrid option available following a training period
3 days in office / 2 days remote
Based within the Customer Service Center, the Inside Sales Representative is responsible for guiding customer opportunities through the consultative sales process with the goal of converting inquiries into completed sales, customer quotations, or qualified leads to ensure positive customer outcomes. This role is accountable for achieving individual and team sales objectives.
The essential functions for this position include but are not strictly limited to:
- Professionally engage customers and business partners through multiple communication channels using approved customer engagement platforms, while building and maintaining positive business relationships.
- Conduct consultative sales conversations to identify customer needs, address questions and objections, and recommend appropriate products, solutions, services, options, and upgrades.
- Manage customer opportunities throughout the sales process, accurately documenting activities and interactions within company systems and CRM platforms.
- Generate and revise customer quotations, present financing options, and assist customers in evaluating purchase solutions.
- Follow up with customers according to established sales processes and contact cadence requirements, utilizing consultative selling
- Remain informed on company products, promotions, procedures and policies.
- Protect sensitive customer information and comply with all company security and privacy requirements.
- Utilize company-provided technology, communication systems, CRM systems, and other approved business tools.
- Achieve established sales goals, activity expectations, Key Performance Indicators (KPIs), and customer experience objectives.
- Attend and actively participate in team meetings, coaching sessions, training programs, and professional development activities.
- Collaborate with internal departments, field personnel, and business partners to support positive customer outcomes and achieve sales objectives.
- Perform additional duties, tasks and responsibilities as assigned by the Tuff Shed management.
- The Inside Sales Representative may be required to work overtime, including evenings, weekends, and holidays, as needed to fulfill the requirements of the role.
- The Inside Sales Representative must be present and available as scheduled and work all required hours.
JOB QUALIFICATIONS
To perform this job successfully, the Inside Sales Representative must be able to carry out each of the above essential functions/tasks/responsibilities/duties satisfactorily, as determined solely by Tuff Shed management. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
- Bilingual speaking and written skills in English and Spanish, preferred.
- Strong customer engagement and consultative selling skills.
- Ability to establish rapport, build trust, and develop customer relationships.
- Ability to identify customer needs and recommend effective solutions.
- Ability to manage multiple customer opportunities and follow-up activities simultaneously.
- Ability to communicate effectively both verbally and in writing.
- Strong organizational, problem-solving, and time-management skills.
- Ability to solve problems using sound logic and good business judgment.
- Ability to prepare professional written correspondence through email, chat, text, and other communication channels.
- Ability to read, write, and understand instructions given orally, in writing and/or in diagram form.
- Proficiency with Microsoft Office, internet applications, and CRM systems.
- Ability to learn and utilize company technology, communication systems, and sales tools.
- Ability to work effectively within a collaborative team environment.
- Ability to work scheduled in-office hours is required in order to:
- Allow for direct supervision, observation of work performance, real time coaching and feedback, clarification of assignments and priorities, and timely intervention when questions, errors, or last-minute changes arise.
- Provide face-to-face onsite and real-time support to other employees, management, and leadership.
- Adapt to changing priorities, obtain direction and approvals, receive job-related feedback, observe and participate in company culture to assist with problem solving, and building relationships with onsite interdepartmental peers and leaders
- Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles preferred
- Experience meeting sales goals, conversion objectives, or performance metrics preferred.
- Experience utilizing CRM platforms such as Salesforce or similar systems preferred.
- Experience working in a call center or customer service environment preferred
- EDUCATION
- High school diploma OR equivalent
Hourly rate is $20/hr
Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.
Skills Required
- Bilingual spoken and written English and Spanish skills
- Strong customer engagement and consultative selling skills
- Ability to establish rapport, build trust, and develop customer relationships
- Ability to identify customer needs and recommend effective solutions
- Ability to manage multiple customer opportunities and follow-up activities simultaneously
- Effective verbal and written communication skills
- Strong organizational, problem-solving, and time-management skills
- Sound logic and business judgment when solving problems
- Ability to prepare professional written correspondence through email, chat, text, and other channels
- Ability to read, write, and understand oral, written, and diagram-based instructions
- Proficiency with Microsoft Office, internet applications, and CRM systems
- Ability to learn and use company technology, communication systems, and sales tools
- Ability to work effectively in a collaborative team environment
- Availability to work scheduled in-office hours
- Inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar experience
- Experience meeting sales goals, conversion objectives, or performance metrics
- Experience using Salesforce or similar CRM platforms
- Call center or customer service experience
- High school diploma or equivalent
What We Do
Tuff Shed is America's leading provider of installed storage buildings and garages. Since 1981, we have been delivering on our customer promise of providing products of lasting value through the use of innovative engineering, proven construction techniques and expert consultative services.
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