Inside Sales Positions

Inside Sales

Reports To: Branch Manager

Summary

This position is responsible for selling company products and services to new and existing customers by establishing and maintaining relationships with key decision-makers within the customer’s organization.

Essential Functions and Duties

1. Respond to customer inquiries regarding products, pricing, availability, product applications, and credit terms.
2. Recommend products and solutions based on customer needs and interests.
3. Provide product recommendations and technical support to resolve customer challenges, including demonstrations and order processing.
4. Prepare accurate quotes for customer projects and generate additional business within existing accounts by identifying unmet or emerging customer needs.
5. Prepare drawings, estimates, and/or bids that align with specific customer requirements.
6. Provide customers with product samples, catalogs, and supporting documentation as needed.
7. Assess customer and market needs, competitive landscapes, and unserved or underserved opportunities to develop differentiated value propositions.
8. Meet or exceed departmental objectives and sales goals on a monthly, quarterly, and annual basis.
9. Maintain market position in core product and service lines while identifying and supporting opportunities for growth.
10. Demonstrate unwavering support for all safety programs, policies, and initiatives, including leading by example.

Competencies

1. Knowledge of manufacturing and fastener costing in a production environment, with a proven ability to accurately quote manufactured bolts and nuts.
2. Strong customer service and interpersonal skills with the ability to build and maintain effective working relationships.
3. Ability to present oneself professionally at all times, including clear and concise communication, appropriate dress and grooming, and professional body language.
4. Strong verbal and written communication skills with the ability to present information, convey facts, and provide recommendations effectively.
5. Ability to foster and maintain collaborative working relationships both internally and externally.
6. Strong organizational skills with the ability to manage and prioritize multiple tasks while maintaining a high level of accuracy and attention to detail.
7. Proficiency with computer systems, including ERP systems and Microsoft Office applications.
8. Strong listening and comprehension skills, including the ability to discern customer needs, anticipate requests, and contribute effectively to discussions with customers and leadership.

Physical and Cognitive Demands

This position is primarily sedentary; however, frequent and recurring activities may include climbing stairs, walking long distances (including uneven surfaces) within company facilities, customer locations, and social environments while entertaining customers or prospective clients. The role also requires the ability to lift boxes, open filing cabinets, and bend or stand as needed.

Cognitive abilities required include deductive reasoning, information ordering, oral comprehension, oral expression, problem sensitivity, written comprehension, and written expression.

Position Type and Expected Hours of Work

This is a full-time position. Work hours and days may vary based on workload and business needs. Travel will be required on a consistent basis, including both pre-planned and short-notice travel.

Required Education and Experience

1. Two (2) to three (3) years of experience or training in industrial wholesale distribution, preferably within the metal fastener industry.
2. Experience within a fastener manufacturing or distribution organization or a similar industry.
3. An appropriate combination of education and experience will be considered.
4. High School Diploma or equivalent.

Preferred Education and Experience