Inside Sales
About Us & Our Culture
Arnold Lumber Company isn’t just a lumberyard; we are an expanding fourth-generation family business that has been servicing New England communities for over 110 years. Our reputation and success are built on trust, delivering excellence, embracing opportunity, and investing in the future.
We’re proud to be nationally recognized in 2025 as:
- LBM’s Journals Dealer of the Year
- Best Places to Work for Women
- Best Places to Work in Rhode Island
At our core, we believe in collaboration, continuous learning, and celebrating wins together. Joining our team means being part of a supportive environment where your ideas matter, your creativity is encouraged, and your growth is supported.
What You’ll Do
As our Inside Sales Representative, you’ll play a key role in delivering outstanding service by managing sales transactions, generating quotes, and supporting both customers and the Outside Sales team through strong relationship building and collaboration.
- Manage all customer sales transactions, including in-person and phone orders, while delivering friendly, knowledgeable, and solution-focused service.
- Generate quotes and process stock and special orders, leveraging product portals, competitive sourcing, and close collaboration with purchasing.
- Coordinate and communicate delivery schedules with customers and sales reps, ensuring documentation and changes are handled accurately and in compliance with company procedures.
- Utilize and maintain expertise in POS and software systems for order entry, inventory control, and product sourcing, ensuring timely and accurate processing of all transactions.
- Continuously build product knowledge to support upselling, substitutions, and competitive research, providing valuable insights to customers and the sales team.
What We’re Looking For
We’d love to meet you if you bring:
• Education: High School Diploma
• Experience: Customer service experience required
• Skills: Immediate knowledge of MS Office and POS systems
• Bonus Points: Experience with BisTrack software is a plus
Why You’ll Love Working Here
At Arnold Lumber, you’ll find:
- Competitive pay & benefits package
- Professional development
- Skill enhancement for career progression.
- A team that feels more like family
Arnold Lumber Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- High School Diploma
- Customer service experience
- Knowledge of Microsoft Office
- Knowledge of POS systems
- Experience with BisTrack software
What We Do
Arnold Lumber Company is a Rhode Island lumber and building-materials supplier, operating a full-service lumberyard with masonry supplies. Its stores carry lumber, hardware, electrical and plumbing supplies, paints, seasonal products, cabinetry, and related home-improvement materials. The company also offers kitchen-and-bath design showrooms and serves contractors and homeowners in Rhode Island and nearby Massachusetts communities with building products for construction and renovation projects.
