The Role
Administer and maintain Windows infrastructure, servers, workstations, Active Directory, networking, user accounts, security controls, backups, and enterprise IT services. Provide help desk and desktop support, troubleshoot hardware, software, connectivity, and infrastructure issues, maintain documentation and asset records, support upgrades and deployments, and follow NIST and CMMC compliance requirements. The role requires onsite work, occasional after-hours maintenance, and emergency support.
Summary Generated by Built In
Join ClearEdge and become part of a collaborative team that supports some of the DoD’s most critical technical missions. Our corporate professionals play a vital role in enabling our engineers, customers, and partners to succeed by providing operational excellence, strategic support, and innovative business solutions across the organization.
ClearEdge offers an extremely competitive benefits package—including a $10k annual training and education benefit, a 10% 401(k) contribution fully vested on day one, and annual health and technology allowances. Learn more at www.clearedgeit.com/careers/
Support and maintain ClearEdge’s secure IT environment, ensuring systems, networks, and user services remain reliable, available, and compliant with security requirements. You will perform hands-on systems administration, troubleshoot hardware and software issues, assist employees with technical support, and maintain the infrastructure that keeps daily operations running. This role is ideal for a cleared IT professional with a strong Windows and networking foundation who enjoys solving problems, supporting users, and maintaining a secure technology environment.
You Will Excel In This Role If You:
- Have a solid foundation in Windows systems administration, networking, and IT support
- Enjoy troubleshooting technical issues and helping users resolve hardware, software, and connectivity problems
- Understand the importance of security controls, account management, and secure IT operations
- Are comfortable supporting both infrastructure systems and day-to-day end-user technology needs
- Take initiative, follow established procedures, and maintain accurate technical documentation
- Communicate effectively with users, technical teammates, and leadership
- Can manage multiple support requests and priorities while providing responsive, professional service
A Day In The Life Of:
- Administer and maintain Windows servers, workstations, user accounts, Active Directory, Group Policy, DNS, and DHCP
- Provide help desk and desktop support for hardware, software, account access, printing, and connectivity issues
- Troubleshoot network and infrastructure issues involving switches, firewalls, and enterprise connectivity
- Install, configure, update, and maintain computer equipment, operating systems, applications, and peripherals
- Support virtualization platforms, shared drives, file permissions, storage systems, and other corporate IT services
- Maintain security controls, access permissions, endpoint protection, system updates, and backups in accordance with company policies
- Monitor system availability and performance, investigate technical issues, and coordinate escalations when needed
- Maintain accurate records of support requests, system configurations, IT assets, and technical procedures
- Assist with infrastructure upgrades, equipment deployments, onboarding, offboarding, and other IT operational tasks
- Follow applicable security policies and compliance requirements, including relevant NIST and CMMC standards
- Support occasional after-hours maintenance, upgrades, and major system updates to minimize disruption to business operations
What We Are Expecting From You:
- Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related technical field
- Minimum of three years of experience in systems administration, IT infrastructure, desktop support, or IT operations
- Active TS/SCI clearance with a polygraph
- CompTIA Security+ certification, or ability to obtain the certification within 90 days of starting
- Experience administering Windows systems, including Active Directory, Group Policy, user accounts, and file permissions
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, and wireless connectivity
- Experience troubleshooting hardware, software, operating system, and end-user technical issues
- Familiarity with enterprise security practices, access controls, patching, endpoint protection, and system compliance
- Strong customer service, communication, organization, and problem-solving skills
- Ability to document technical issues, follow established procedures, and manage multiple priorities
- Availability for occasional after-hours support during major system updates, maintenance, and infrastructure changes
- Availability for occasional after-hours emergency support during unplanned system outages or system issues
- Ability to work full-time onsite
Nice To Haves:
- Familiarity with Linux administration and command-line tools
- Experience with virtualization platforms such as VMware, ESXi, or vSphere
- Experience with firewalls, network monitoring, or network security technologies
- Familiarity with network-attached storage, iSCSI, and shared file systems
- Experience supporting macOS devices in an enterprise environment
- Familiarity with endpoint protection and anti-malware platforms
- Experience with telephony systems, printers, and other office technology
- Experience supporting backups, disaster recovery, and infrastructure monitoring
- Additional IT certifications relevant to systems administration, networking, or cybersecurity
ClearEdge is an established small business that values its employees and is committed to providing an environment where individuals can succeed and grow. We believe in developing our people, promoting from within, and fostering long-term career growth across the organization.
Our Core Values—Honesty, Integrity, Loyalty, Fairness, Respect, Responsibility, and Accountability—guide everything we do. These principles shape our culture, inform our decisions, and drive our commitment to excellence in support of our customers and partners.
If this position is not the right fit, we encourage you to visit our Careers page to explore other opportunities at ClearEdge or connect with one of our recruiters at [email protected]. ClearEdge is an equal opportunity employer.
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related technical field
- At least three years of experience in systems administration, IT infrastructure, desktop support, or IT operations
- Active TS/SCI clearance with a polygraph
- CompTIA Security+ certification or ability to obtain it within 90 days of starting
- Experience administering Windows systems, Active Directory, Group Policy, user accounts, and file permissions
- Working knowledge of TCP/IP, DNS, DHCP, routing, switching, and wireless connectivity
- Experience troubleshooting hardware, software, operating system, and end-user technical issues
- Familiarity with enterprise security practices, access controls, patching, endpoint protection, and system compliance
- Strong customer service, communication, organization, and problem-solving skills
- Ability to document technical issues, follow procedures, and manage multiple priorities
- Availability for occasional after-hours maintenance, infrastructure changes, and emergency support
- Ability to work full-time onsite
- Familiarity with Linux administration and command-line tools
- Experience with VMware, ESXi, or vSphere virtualization platforms
- Experience with firewalls, network monitoring, or network security technologies
- Familiarity with network-attached storage, iSCSI, and shared file systems
- Experience supporting macOS devices in an enterprise environment
- Experience with endpoint protection and anti-malware platforms
- Experience supporting backups, disaster recovery, and infrastructure monitoring
- Additional IT certifications relevant to systems administration, networking, or cybersecurity
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The Company
What We Do
ClearEdge is a mission-driven technology thought leader grown out of the Intelligence Community that provides software engineering, big data, cloud, data analytics, data visualization, and data science solutions and services. As a small business, we are personally committed to responding to our customers' requirements by attracting and retaining only top-tier engineers and field experts.
