Vaniam Group

Independent Contractor - Program Services Coordinator

Posted Yesterday

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Hiring Remotely in United States

Remote

Junior

AdTech • Marketing Tech

The Role

Coordinates virtual and in-person programs from registration through closeout. Responsibilities include building Salesforce registration sites, monitoring RSVPs, managing participant communications and calendar holds, coordinating AV vendors, running virtual workshops, maintaining trackers, finalizing deliverables, and supporting account and business development teams. The role requires managing multiple projects, working across time zones, and occasional domestic and international travel.

Summary Generated by Built In

Independent Contractor, Program Services Coordinator

What You’ll Do

You will be successful in this position if you are passionate about customer service and are known for exceeding expectations. You need to be hyper-organized and completely comfortable working in a fast-paced, deadline-driven, virtual environment. You need to be self-motivated and able to work across multiple projects in different time zones. You will work closely with your Program Service Director to manage and execute the logistical pieces of each of your assigned programs.

A Day in the Life

Deliverables

Build, send tests and manage event registration sites using Salesforce and marketing cloud
Pull RSVP reports for each program, monitor number of registrations and use recruitment tactics provided when registration is low
Manage communications with AV vendor as needed for your workshops
Send calendar holds to accepted participants and keep calendar holds updated
Monitor the shared inbox to reply all emails in a timely manner
Run workshops virtually in the evening up to three times a month
Run programs digitally, remotely, during congresses
Update master tracker tasks daily
Complete program closeouts, including finalizing participant lists and sending proper deliverables post-event

Internal Responsibility

Communicate with Accounts team to monitor status of assigned workshops

Business Development

Partner with account managers and cross-functional teams to support Vaniam Group business development initiatives

Other duties may be assigned to help drive deliverables within this role.

What You Must Have

Education and Experience

Bachelor’s degree
2+ years experience coordinating logistics

Skills and Competencies

You must be able to execute all deliverables according to both client and internal timelines
You must be able to successfully balance multiple projects concurrently
Working knowledge of digital marketing
Working knowledge of Salesforce and marketing cloud

Travel Requirements

Ability to travel within the US and internationally as necessary, based on project, client, and organizational needs (<5% travel expected)

The Team You’ll Work Closest With

You will work closely with your Curio Program Service Director as well as their counterparts on the Curio Account team. You may be HCP and client-facing during the planning stages of the program (via phone and email) as well as the on-site execution.

Skills Required

Bachelor's degree
2+ years of experience coordinating logistics
Ability to execute deliverables according to client and internal timelines
Ability to balance multiple projects concurrently
Working knowledge of digital marketing
Working knowledge of Salesforce and Marketing Cloud
Ability to travel within the United States and internationally as necessary

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The Company

HQ: Chicago, IL

242 Employees

Year Founded: 2007

What We Do

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping our clients and our people realize their full potential. Founded in 2007 as a 100% virtual-by-design organization, Vaniam Group is a WBENC-Certified Women’s Business Enterprise (WBE). Vaniam Group companies include Bio Linx, Bio Connections, Nexus, Nexus Science, Team 9, Team 9 Science, Second City Insights, Second City Science, CurioScience, Bio Ascend, and Women Leaders in Oncology. Vaniam Group aspires to elevate the way our people and our clients think, work, and communicate within the oncology and hematology therapeutic marketplace. We partner with biotech and pharmaceutical clients’ commercial, medical, and clinical teams to create and communicate a differentiated value proposition at the brand, franchise, and corporate level. By identifying and engaging the right external experts, our clients’ initiatives yield deep insights that in turn inform effective strategies and impactful communication of clinical science. Our virtual-by-design model not only allows us to hire the best talent regardless of geography but inspires us to redefine and unlock the possibilities of the 21st century workplace. To learn more, please contact us at [email protected] or 773-260-0267.