E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job DescriptionJob Title: Incident / Problem Manager
Job Location: Irwindale, CA
Duration: Permanent / Full Time
JOB DESCRIPTION:
• Excellent communication skills - Both verbal and written
• Ability to drive and control Technical & Management bridge during Major Incidents
• Ability to determine the Incident priority based on Business impact and urgency
• Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge
• Effectively communicate the Outage status with updates to Leadership teams
• Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible
• Ensuring progression or implementation of CRs relating to Major Incidents
• Broadcast MI communication on regular intervals as per the process
• Providing post MI summary report to stakeholders
• Ability to coordinate with multiple resolver groups/third party vendors
• Effective handshake with Problem Management team during Major Incidents for RCA
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Excellent verbal and written communication skills
- Ability to drive and control Technical and Management bridge during major incidents
- Ability to determine incident priority based on business impact and urgency
- Ability to understand outages and associated business impact through probing and escalate required support personnel
- Effectively communicate outage status and provide updates to leadership teams
- Collaborate across resolving groups to restore service quickly
- Ensure progression or implementation of change requests related to major incidents
- Broadcast major incident communications at regular intervals per process
- Provide post-major-incident summary reports to stakeholders
- Coordinate with multiple resolver groups and third-party vendors
- Work closely with Problem Management team during major incidents for RCA
What We Do
EPRO Services, Inc. is a leading provider of superior waterproofing and contaminant protection systems designed to keep building structures dry and safe. Founded in 1993, the company specializes in building envelope protection, offering a comprehensive range of solutions including vapor intrusion mitigation, air barrier systems, and leak repair services for a variety of site conditions across the United States and Canada.
