Description
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour, and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As an Implementation Specialist, you will have the opportunity to uphold these standards while contributing to a fun and energetic company culture. Implementation Specialists play a key role in the planning, coordination, and implementation of TouchTour projects. The position requires industry and product expertise, along with the ability to plan, develop, and execute sound project management strategies that meet critical milestones and exceed client expectations.
What you'll do...

• Act as the initial point of escalation for clients on applicable implementation projects
• Act as an on the ground ambassador for the TouchTour implementation process across multiple verticals - multi-family, build-to-rent, senior living, and manufactured housing
• Create and maintain project schedules and timelines within project management software to ensure critical milestones are met
• Direct and coordinate the activities of project resources by routing tasks across multiple departments to ensure projects/client requests are executed efficiently and to the highest standard
• Influence internal and client decision-makers to clear project issues and roadblocks
• Ensure the highest quality of work by proofreading content, reviewing design, and testing technology prior to launching new products/product updates
• Maintain project dashboards and status reports to provide project transparency to project stakeholders and company leadership
• Develop a comprehensive understanding of the market, industry core trends, and core technologies
• Provide other assistance as needed in support of the department's efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients
• Play a key advisory role in identifying a client's digital marketing strategy, investigating project alternatives, and determining project approaches
• Conduct live trainings for project stakeholders and users
• Assist clients with daily challenges by being the subject matter expert, providing innovative and scalable solutions, and troubleshooting technical issues.
• Work with developers to create new product features based on client feedback, manage launch process, and test the performance of new features

Requirements
What you offer us...

• Bachelor's degree preferred
• 1-3 years of experience in project management
• Drive and passion for generating high levels of client satisfaction
• Ability to prioritize client / internal stakeholder requests based on severity
• Adept at solving problems and making succinct decisions
• Able to understand new technology platforms and the opportunities/challenges they present, as well as interactive best practices, user experience, and user interface
• Highly proficient with Customer Relationship Management, Content Management, and Project Management Systems

What we offer you...

• Salary Disclosure for Colorado: base salary of $55,000 - $60,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• Various health, dental, and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for learning & growth opportunities through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge