GENERAL DESCRIPTION:
The HR Generalist serves as the primary day-to-day Human Resources resource for McCoy Rockford employees and managers across the Austin and San Antonio (Rio Grande) markets. This is an in-office role based in Austin or San Antonio.
This hands-on role independently supports HR operations across Austin and San Antonio in recruiting, onboarding, time and attendance management, and commission processing, employee communications, HR systems, invoice reconciliation, compliance, employee relations, benefits administration, audit readiness, and general employee support. The position maintains a strong local presence while partnering closely with the broader HR team and escalating higher-risk employee relations, leave, investigation, accommodation, compensation, policy, or strategic matters to senior HR or leadership.
The role also serves as a trained backup for semi-monthly and biweekly payroll processing and helps maintain accurate records, strong internal controls, and year-round compliance readiness.
DUTIES AND RESPONSIBILITIES:
HR Support
- Serve as the primary day-to-day HR resource for Austin and San Antonio employees and managers, providing timely guidance on routine HR processes, benefits, payroll, policies, onboarding, and employee resources.
- Partner with HR leadership to ensure consistent administration of policies and programs and escalate employee concerns, workplace trends, or higher-risk matters as appropriate.
- Support regional leaders with routine HR administration while maintaining a visible, accessible HR presence.
- Travel regularly between Austin and San Antonio and to other Company locations as business needs require.
Recruiting & Talent Acquisition
- Lead full-cycle recruiting for assigned positions, including job postings, sourcing, resume review, candidate screening, interview coordination, and candidate communication.
- Partner with hiring managers to understand position requirements, candidate profiles, and business needs; prepare candidate summaries and recommendations.
- Coordinate offers, background checks, drug testing, reference checks, and other pre-employment requirements.
- Maintain recruiting documentation and track open roles, candidate pipelines, and hiring activity.
Onboarding & Employee Lifecycle Administration
- Coordinate onboarding from accepted offer through completion of HR, payroll, IT, policy, compliance, and training requirements, including a successful team onboarding plan.
- Partner with managers, IT, Payroll, Facilities, and other departments to ensure new hires are prepared for day one and complete required acknowledgements and training.
- Support new-hire surveys and 30- and 90-day check-ins; follow up on incomplete onboarding requirements.
- Process employee lifecycle changes and offboarding activities in coordination with HR leadership while maintaining accurate employee records.
Commission & Payroll Administration
- Serve as a trained backup for semi-monthly and biweekly payroll processing and maintain working knowledge of payroll schedules, controls, deadlines, and approvals.
- Review employee changes, compensation, deductions, time records, commissions, and other payroll inputs; conduct pre- and post-payroll reviews and reconciliation.
- Provide payroll coverage when the primary processor is unavailable and assist employees with routine payroll questions.
- Maintain confidentiality and appropriate controls for payroll, compensation, banking, and other sensitive data.
- Coordinate, document, review, and process commission information received from Sales, Finance, Accounting, and business leaders.
- Maintain commission schedules, calculations, approvals, and historical records; resolve missing or inconsistent information before payroll processing.
- Assist employees and managers with routine commission questions and partner cross-functionally to improve accuracy and reduce manual errors.
- Maintain commission documentation in an audit-ready format.
Benefits Administration & Invoice Reconciliation & Payment Support
- Serve as a first point of contact for routine benefits questions, including enrollment, eligibility, qualifying life events, resources, and vendor navigation.
- Support annual Open Enrollment communications, education, enrollment tracking, and follow-up.
- Coordinate routine benefits administration and escalate complex eligibility, leave, or compliance matters to HR leadership.
- Review and reconcile HR and benefits vendor invoices against enrollment and payroll information; research and resolve discrepancies.
- Coordinate invoice approvals, payment submission, and recurring payment tracking with Finance, Accounting, Payroll, and vendors.
- Maintain supporting documentation for audit purposes and assist with budget tracking and review of unusual charges or variances.
Compliance & Audit Readiness
- Maintain regional HR records and documentation in an audit-ready state and support HR, payroll, benefits, retirement plan, I-9, personnel file, workers' compensation, and other audits.
- Gather required employee, payroll, benefits, eligibility, census, contribution, and supporting documentation and maintain audit trackers through completion.
- Support ACA, EEO-1, compliance training, employee acknowledgements, and recurring annual and quarterly HR compliance requirements.
- Conduct periodic record reviews, identify documentation gaps or control concerns, and escalate issues to HR leadership.
HR Systems & Data Administration
- Maintain accurate employee data in ADP Workforce Now and other HR systems, including employee demographic, compensation, manager, position, location, benefits, and status changes.
- Conduct routine HRIS audits, correct discrepancies, and generate reports for headcount, recruiting, onboarding, payroll, commissions, benefits, training, and compliance.
- Support system testing, process changes, data validation, and opportunities to improve system utilization and reduce manual work.
Employee Support & Communications
- Draft and distribute clear, professional employee communications related to HR programs, benefits, onboarding, policies, payroll, compliance, training, and organizational updates.
- Maintain HR templates, notices, FAQs, guides, forms, presentations, and training materials.
- Partner with HR leadership on broader companywide communications and organizational initiatives.
- Serve as an initial point of contact for routine employee workplace questions and concerns, gathering information and maintaining appropriate documentation and confidentiality.
- Support follow-up and documentation associated with employee relations matters as directed.
Process Improvement
- Identify recurring HR administrative challenges, errors, inefficiencies, and control gaps and recommend practical improvements.
- Develop and maintain SOPs, checklists, templates, and trackers that improve consistency, accountability, and efficiency.
- Partner with HR leadership and cross-functional teams to standardize practices and reduce unnecessary manual work.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
- Minimum five years of progressive HR experience, preferably in an HR Generalist, HR Operations, or similarly broad role supporting employees and managers independently.
- Hands-on experience with recruiting, onboarding, employee lifecycle administration, benefits, payroll processing, and commissions.
- Experience with HR/benefits invoice reconciliation and HR, payroll, retirement plan, or compliance audits preferred.
- Experience with ADP Workforce Now or another major HRIS/payroll platform strongly preferred; multi-location HR support experience preferred.
- Working knowledge of federal and Texas employment laws and general HR compliance requirements.
- Advanced proficiency with Microsoft Excel, Word, Outlook, PowerPoint, SmartDraw, and SharePoint; SHRM-CP or PHR certification is a plus.
Knowledge, Skills & Abilities
- Strong attention to detail, accuracy, organization, follow-through, and ability to manage multiple priorities and recurring deadlines.
- Sound judgment with the ability to recognize when matters require escalation and to appropriately handle confidential information.
- Strong written and verbal communication, customer service, and relationship-building skills.
- Strong analytical and problem-solving ability, including researching discrepancies and driving issues through resolution.
- Comfort working with payroll, benefits, financial, HRIS, and employee data.
- Self-starter who works independently, adapts to changing business needs, and remains closely connected to the broader HR team.
Work Environment & Travel
This is an in-office role based in Austin or San Antonio and serves as the primary HR resource for both markets. Regular travel between Austin and San Antonio and occasional travel to other Company locations will be required. The position operates in a professional office environment with regular interaction with employees, managers, vendors, and business partners.
WORK ENVIRONMENT: (overtime, travel, physical demands, conditions)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee occasionally lifts 2-3 reams of paper and customer files, especially during archiving.
- Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per week
- Employee occasionally carries paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per week
- Employee occasionally pushes or pulls an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per week
- Employee occasionally climbs main stairs or stairs to warehouse at main location to meet with customers in lobby display area, to access parts in warehouse, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per day
- Employee occasionally walks on level surfaces to: interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per day
- Employee occasionally stands on level surfaces during interaction with customers and other personal. Duration 30 minutes per day
- Employee continuously sits using the computer, talking on the phone, processing project paper work, and attending. Duration up to 7 hours per day
- Employee constantly reaches out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hour
- Employee must rarely bend, squat, stoop, or kneel during filing tasks.
- Employee is occasionally exposed to ambient temperatures in the warehouse.
- Work overtime as needed.
Skills Required
- Minimum five years of progressive HR experience, preferably in an HR Generalist, HR Operations, or similarly broad role
- Hands-on experience with recruiting, onboarding, employee lifecycle administration, benefits, payroll processing, and commissions
- Working knowledge of federal and Texas employment laws and general HR compliance requirements
- Strong attention to detail, organization, follow-through, and ability to manage multiple priorities and recurring deadlines
- Sound judgment and ability to handle confidential information and escalate higher-risk matters appropriately
- Strong written and verbal communication, customer service, and relationship-building skills
- Strong analytical and problem-solving ability, including researching discrepancies and driving issues through resolution
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Experience with HR or benefits invoice reconciliation and HR, payroll, retirement plan, or compliance audits
- Experience with ADP Workforce Now or another major HRIS/payroll platform
- Multi-location HR support experience
- Advanced proficiency with Microsoft Excel, Word, Outlook, PowerPoint, SmartDraw, and SharePoint
- SHRM-CP or PHR certification
- Ability to work in-office in Austin or San Antonio and travel regularly between both markets
What We Do
McCoy Rockford is a full-service commercial interiors dealer serving businesses and institutions in Texas. It helps organizations plan and outfit workspaces through office furniture, commercial flooring, architectural systems, and design consultation and support. The company works across corporate, healthcare, education, small-business, government and other markets, managing projects from planning and product specification through installation, with access to products from more than 200 manufacturers.
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