JOB TITLE: Human Resources Director
DEPARTMENT: Human Resources
REPORTS TO: Executive Director of Human Resources
FLSA STATUS: Exempt
LOCATION: All
POSITION SUMMARY:
The HR Director provides strategic and operational leadership to align human resources initiatives with the mission and goals of Family Health Center. This role is responsible for fostering a community reflective, compliant, and performance-driven culture that supports high-quality patient care and equitable outcomes.
KEY RESPONSIBILITIES:
- Develop and implement HR strategies that support clinical operations, community health initiatives, and compliance requirements.
- Ensure compliance with federal and state employment laws, HRSA requirements, HIPAA, and OSHA regulations.
- Oversee credentialing and privileging processes for clinical providers.
- Lead recruitment and retention efforts for medical, administrative, and executive talent.
- Oversee compensation and benefits programs, including management of grant-funded salary structures.
- Direct employee relations, investigations, and conflict resolution practices in alignment with labor law and organizational values.
- Support workforce planning, organizational development, and succession planning. Support training and development initiatives across all levels of the organization.
- Lead performance management processes, including goal setting, appraisals, and corrective action protocols.
- Collaborate with finance and compliance teams on HR-related audits, reports, and grant management.
QUALIFICATIONS:
- A Bachelor’s Degree in Human Resources or related field from an accredited college or university is required. Master’s Degree is preferred.
- A minimum of seven (7) years of progressive experience in managing the Human Resources functions is required, or an equivalent amount of education and experience.
- Active certification as PHR or SPHR is preferred in addition to experience in health care or human service-related organizations.
HR DIRECTOR COMPETENCY MATRIX- FQHC ENVIRONMENT
COMPETENCY AREA
KEY SKILLS & KNOWLEDGE
PROFICIENCY LEVEL
Regulatory Compliance
HRSA, FTCA, HIPAA, FMLA, ADA, EEO, OSHA, Credentialing/Privileging Protocols
Expert
Talent Acquisition & Retention
Recruiting in underserved areas, provider shortage strategies, cultural fit assessment
Advanced
Employee Relations
Conflict resolution, burnout prevention strategies
Advanced
Strategic HR Leadership
HR strategy alignment with clinical priorities, workforce planning, executive consultation
Expert
HR Operations & Systems
HRIS/payroll systems (e.g. ADP), policy development, performance appraisal design
Advanced
Training & Development
Compliance training, supervisory skills, leadership development
Intermediate to Advanced
Benefits & Compensation
Plan design, cost analysis, total rewards strategy, grant-funded salary structures
Advanced
Community Health Integration
Understanding of social determinants of health, health equity practices, staff alignment with community engagement goals
Intermediate
Data Analysis and Reporting
HR Metrics, Workforce data, turnover/retention analysis, compliance audit support
Intermediate
Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.
Skills Required
- Bachelor's degree in Human Resources or a related field from an accredited college or university
- At least seven years of progressive experience managing Human Resources functions, or equivalent education and experience
- Master's degree
- Active PHR or SPHR certification
- Experience in healthcare or human service-related organizations
What We Do
Family Health Center is a community health center serving Kalamazoo with integrated, patient-centered care. Its services include adult medicine, pediatrics, dental and behavioral health, internal medicine, obstetrics and gynecology, occupational and physical therapy, on-site pharmacies, substance-use care, lab tests, screenings, and vaccines. The organization’s mission is to ensure community members can access quality, comprehensive care, and it emphasizes dignity, respect, and a welcoming spirit.
