About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We’re searching for a Human Resources Business Partner to collaborate with our internal Operations teams to handle strategic HR related issues and concerns. This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. We’re looking for someone who can act as the main point person for implementing and executing Human Resource plans and programs.
As Human Resources Business Partner, You Will…
Monitor staffing requirements and closely coordinate with Operations on staff planning
Monitor and handle disciplinary action and labor cases
Ensure participation in training programs and employee activities
Ensure compliance of HR policies
Address concerns regarding compensation and benefits, salary administration and internal transfers through regular coordination between Compensation & Benefits and Operations Teams
Ensure accuracy of internal transfer documentation
Ensure effectiveness of performance management systems, ensuring continuous improvement of performance levels across the organization
Conduct orientation sessions on compensation and benefits programs for new and current employees
Partner with Training and other teams to ensure learning and development compliance
Ensure effective implementation of onboarding program for new hires
Design and implement employee programs that promote company culture and core values
Ensure proper communication of changes are introduced to appropriate teams
Check overall pulse of teams through climate and engagement surveys
As Human Resources Business Partner, You Have…
A Bachelor’s Degree in HR, Psychology, Law or equivalent (required)
A minimum of 3 years of HR experience in a fast-paced environment
Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
Strong project management skills
Effective verbal and written communication skills
Strong analytical, problem solving and decision-making skills
Strong interpersonal relations skills; able to deal with people at all levels of the organization
Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Benefits of Working as a Human Resources Business Partner…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
Skills Required
- Bachelor’s degree in Human Resources, Psychology, Law, or equivalent
- At least 3 years of HR experience in a fast-paced environment
- Experience developing and managing relationships, listening effectively, and maintaining patience during difficult situations
- Strong project management skills
- Effective verbal and written communication skills
- Strong analytical, problem-solving, and decision-making skills
- Strong interpersonal relations skills and ability to work with people at all organizational levels
- Ability to self-manage duties and time in a fast-paced, changing environment
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
