Please note : Cloud5 Communications cannot hire anyone on a Work Permit at this time due to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.
Location: Toronto Ontario
About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloudbased telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences.
Position Summary:
As a Human Resources Business Partner (HRBP), you will serve as a trusted advisor to leaders providing guidance and coaching on employee relations, talent development, leadership effectiveness, and organizational change. You will play a key role in fostering an engaged, inclusive, and high-performing workplace while supporting the achievement of business objectives. This is an exciting opportunity for an HR professional to combine business acumen with HR expertise, helping leaders navigate workplace challenges, strengthen team performance, and support employee success
What You’ll Do
• Coach and support leaders on employee relations, performance management, employee development, and workplace best practices
. • Provide guidance on employment legislation, HR policies, and regulatory compliance
. • Complete and oversee a variety of HR administrative activities, including employment documentation, employee data management, reporting, and compliance-related recordkeeping
. • Partner with leaders to support employee development, leadership development, workforce planning, and initiatives that enhance team performance and engagement
. • Foster an engaged, inclusive, and high-performing workplace culture by building strong working relationships and supporting employee engagement, productivity, and retention
. • Analyze workforce trends and HR metrics to identify opportunities, provide insights, and support informed business decisions
. • Partner with Recruitment and hiring leaders to support hiring activities, recruitment strategies, and selection decisions
. • Support organizational change initiatives through stakeholder engagement, communication planning, and leader coaching.
Other Duties
We expect this role to evolve. Other responsibilities may be assigned based on business needs.
QualificationsWhat You’ll Bring
You’ll be successful in this role if you have:
• Post-secondary education in education, business, adult learning, or a related field—or equivalent experience
• 3+ years of experience in training, facilitation, operational leadership or people leadership
• Strong coaching, facilitation, communication, and presentation skills.
• The ability to manage priorities, adapt quickly, and keep learning solutions focused on results
• Proficiency with Microsoft Office, Learning Management Systems (LMS), and virtual learning platforms such as Microsoft Teams or similar learning technologies.
• Experience supporting training and development initiatives within a contact centre or customer service environment is considered a strong asset.
Compensation & Benefits Benefits include medical, dental, vision, group RRSP plan, flexible PTO and more Cloud5
Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We will never request a fee or payment from undefinedcandidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.
How to Identify Recruitment Fraud:
● You receive a message on WhatsApp or another online messaging platform
● You are asked to provide a fee or payment (we will NEVER request payment from candidates)
● Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service
● Cross reference the recruiter’s name and contact information on LinkedIn or by contacting [email protected]
● If you are still unsure call 1 (877) 241-2516
Skills Required
- Post-secondary education in education, business, adult learning, or a related field, or equivalent experience
- 3+ years of experience in training, facilitation, operational leadership, or people leadership
- Strong coaching, facilitation, communication, and presentation skills
- Ability to manage priorities, adapt quickly, and keep learning solutions focused on results
- Proficiency with Microsoft Office, Learning Management Systems, and virtual learning platforms such as Microsoft Teams
- Experience supporting training and development initiatives within a contact centre or customer service environment
What We Do
Leading brands, including over 5,000 hotels, trust Cloud5 to deliver exceptional experiences that both attract and retain customers. Whether you run a hotel, apartment building, or services company, our Internet, Wi-Fi, Telephony, Managed IT, and Contact Center services take phenomenal care of your customers – just like your brand promises. With Cloud5, you can streamline your technology infrastructure and operations, deliver customer-centric, cost-effective experiences, and drive new revenue
