Human Resource Manager

Human Resource Manager

Waynesborough Country Club is seeking an experienced, approachable, and highly organized Human Resources Manager to oversee the Club's human resources functions. This individual will play a key role in supporting employees, strengthening workplace culture, and providing guidance to department leaders on employee relations, recruitment, performance management, compliance, and professional development.

This is a hands-on leadership position requiring an individual who can effectively manage daily HR responsibilities while contributing to the Club's long-term organizational success. The ideal candidate will demonstrate sound judgment, discretion, strong interpersonal skills, and a practical understanding of the unique demands of a hospitality environment.

REPORTS TO: General Manager

KEY RESPONSIBILITIES

Employee Relations & Workplace Culture

• Serve as the primary HR resource for employees and department leaders, providing guidance on workplace concerns, policies, performance issues, and employee relations.
• Advise management on disciplinary actions, conflict resolution, investigations, employee separations, and consistent application of Club policies.
• Conduct and document workplace investigations objectively and confidentially, coordinating with outside counsel when appropriate.
• Promote a positive, respectful, and accountable workplace culture through employee engagement, recognition, and retention initiatives.

Recruitment, Hiring & Onboarding

• Oversee recruitment, hiring, and onboarding for full-time, part-time, and seasonal employees across all Club departments.
• Partner with department heads to identify staffing needs, develop job descriptions, and support employment decisions.
• Establish consistent orientation and onboarding practices that reinforce the Club's culture, service standards, policies, and expectations.
• Monitor employee turnover and recruitment effectiveness, recommending improvements to strengthen retention and workforce stability.

HR Compliance & Policy Administration

• Maintain and regularly review the employee handbook, HR policies, procedures, and personnel documentation.
• Ensure compliance with applicable federal, Pennsylvania, and local employment laws, including wage and hour requirements, employment eligibility, leave administration, and workplace accommodations.
• Oversee employee records, workers' compensation coordination, required documentation, and appropriate record retention.
• Identify employment-related risks and recommend practical solutions to ensure consistent HR practices across departments.

Performance Management & Employee Development

• Coordinate performance evaluation processes and assist department heads in establishing expectations, delivering feedback, and addressing performance concerns.
• Support performance improvement plans, disciplinary documentation, and employee development initiatives.
• Identify training needs and develop programs that strengthen supervisory skills, communication, accountability, and service standards.
• Support internal advancement opportunities and succession planning.

Compensation, Benefits & HR Administration

• Oversee employee benefits administration, including enrollment, eligibility, employee communication, and coordination with benefit providers.
• Partner with Accounting to support payroll accuracy, employee status changes, compensation reviews, and workforce reporting.
• Maintain accurate employee information within HR and payroll systems and recommend improvements to administrative processes.
• Assist with compensation benchmarking, benefits evaluation, and management of HR-related expenses.

Leadership & Organizational Support

• Serve as a trusted advisor to the GM/COO, Assistant General Manager, and department heads on human resources matters.
• Establish consistent HR practices across all Club operations, including Food & Beverage, Golf, Golf Course Maintenance, Racquets, Aquatics, Camp, and Administration.
• Collaborate with leadership on seasonal staffing, employee development, organizational effectiveness, and workplace culture.
• Develop annual HR priorities and provide meaningful reporting on staffing, turnover, recruitment, and other workforce trends.

SALARY AND BENEFITS
Salary is commensurate with qualifications and experience. The Club offers an excellent benefits package.  Salary Range: $70,000- 80,000 annually.

CANDIDATE QUALIFICATIONS

Required

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three to five years of progressive human resources experience, including significant responsibility for employee relations and HR operations.
• Demonstrated experience advising management on performance concerns, disciplinary actions, workplace investigations, and employment decisions.
• Working knowledge of federal and Pennsylvania employment laws, HR compliance, benefits administration, and recruitment practices.
• Strong organizational, communication, problem-solving, and interpersonal skills, with the ability to manage competing priorities.
• Proven ability to handle sensitive and confidential matters with sound judgment, discretion, and professionalism.
• Proficiency with HR information systems, payroll platforms, and Microsoft Office applications.

Preferred

• HR experience in private clubs, hospitality, hotels, resorts, or other service-oriented organizations.
• Experience supporting a workforce of full-time, part-time, and seasonal employees.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience developing HR policies, employee training programs, and performance management systems.

EMPLOYMENT ELIGIBILITY VERIFICATION
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.