Hudson, OH - IT Director, Product Leader

| Hudson, OH, USA
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Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across US and Canada, Leaf Home is America's largest Direct to Consumer full-service provider of branded home services and products. Leaf Home and its products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House and other consumer review platforms.
Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. We believe we win together. Leaf Home has been consistently named one of the fastest growing private companies by Inc 5000 and recognized as a top employer nationally. Benefits of working at Leaf Home are wide-ranging and include:
Industry-best compensation packages | Fully paid health, dental, vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee
Apply today and together we will unlock millions of customers' dream homes and your dream career at Leaf Home.
Position Summary: The Director, Product Leader will assist the VP and Sr. Director Product Leaders with the strategic, operational, and executional process for the identified product line within the Leaf Home ecosystem. This leader will need to successfully lead in a matrixed organization to identify product strategy, profitability, and growth aligned to Leaf Home's short-term and long-term goals.
Essential Duties and Responsibilities:

  • Serve as a product-line P&L subject matter expert to include growth projections, profitability, budgeting, strategic planning, operational and capital expense, etc.
  • Assist with the execution against top-line and bottom-line goals by leveraging all functional areas (Growth, Direct Sales, Inside Sales, Installation, Procurement, and Service) to deliver on Leaf's promises to customers.
  • Work collaboratively to meet or exceed operational KPIs including optimal funnel conversion, labor efficiency, service levels, and contribution margin.
  • Work closely with Product Marketing and Product Development to develop the customer value proposition establish product market fit and determine the optimal product offering.
  • Provide insightful analysis of the product line in partnership with dedicated FP&A resources and establish action plans to accelerate growth and/or address challenges in real-time.
  • Assist the Sr. Director, Product Leader with identifying new growth channels and partners through collaboration with Commercial Operations and Growth departments.
  • Work to promote profitability of product(s) through partnership with Procurement and New Product Development leadership.
  • Stay up to date on the latest best practices, strategies, technologies, and industry changes relevant to your product domain.
  • Performs other duties as assigned by supervisor.


Experience and Minimum Qualifications:

  • Bachelor's degree preferred, or equivalent combination of education, training, and experience.
  • 5+ years of experience in leading a product line or business.
  • Experience working cross functionally leading strategic and operational initiatives in a matrixed organization.
  • Innovative and entrepreneurial mindset and strong motivational abilities.
  • Experience in partnering with a variety of leaders supporting diverse and broad product direction and/or channels.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "win every day" mentality.
  • Hold oneself accountable and responsible while being self-driven in accomplishing goals.
  • Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion.
  • Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
  • Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).


Preferred Knowledge, Skills, Abilities or Certifications:

  • Financial and operational knowledge of home services industry.
  • Strong track record of driving sustained profitable growth in product management and/or P&L roles.


Travel Requirements:

  • Less than 10% domestic travel required.


Overtime/Additional Hours Requirements:

  • Additional hours may be required (exempt positions).


Physical Requirements:

  • Normal office environment.
  • Performs indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.


Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • CSSLanguages
    • dotnetLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • Salesforce ApexLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • TelerikLibraries
    • ASP.NETFrameworks
    • DockerFrameworks
    • OAuthFrameworks
    • PlaywrightFrameworks
    • TerraformFrameworks
    • Microsoft SQL ServerDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitLabServices
    • Microsoft AzureServices
    • LookerAnalytics
    • TableauAnalytics
    • Power BIAnalytics
    • Monday.comManagement
    • WrikeManagement
    • azureManagement
    • DocuSignCRM
    • SalesforceCRM
    • Microsoft TeamsCollaboration

An Insider's view of Leaf Home

What are some social events your company does?

We have a weekly winner program in which employees are nominated for recognition for living the values and behaviors of the company. The winning employee gets recognition from our CEO and is invited to join an exclusive quarterly outing in celebration of the win. #WinningEveryday is one of our mantras.

Mattie

Sr. Specialist, Digital Partnerships

How do you collaborate with other teams in the company?

Departments collaborate all of the time, whether in person or over virtual meetings. Ideas and suggestions are always welcome because we all understand the greater goal is to make homeownership easier.

Bryce

Manager, Content Production

How has your career grown since starting at the company?

4 years ago, I started out in reception and now I manage a series of corporate communications for Leaf Home. There are opportunities to move up or make a strategic vertical move. Cross-training is always welcomed and encouraged to better yourself.

Caroline

Brand Marketing Specialist

How do you make yourself accessible to the rest of the team?

Montly, employee feedback surveys are sent out. This is where ideas can be shared openly, we have a formal ideas submission process. Every quarter the winning ideas are credited to the submitter, promoted through communication channels and pursued by the business.

Alex

SVP, Brand Communications & Media Relations

What are some things you learned at the company?

Leaf Home provides learning opportunities for management, behavioral, and technical education. Whether it's problem-solving, understanding your team better, or finding advances in automation, a team that is always learning can adapt better to future roadblocks.

Bryan

Sr. Director, Growth Product

What are Leaf Home Perks + Benefits

Culture
Open door policy
Team based strategic planning
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Wellness days
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Floating holidays
Bereavement leave benefits
Office Perks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Mother's room
Professional Development
Job training & conferences
Promote from within
Mentorship program

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