Hub Head

Posted 10 Days Ago
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Chennai, Tamil Nadu, IND
In-Office
Mid level
Logistics • Transportation
The Role
Lead and scale a service team to run day-to-day EV two-wheeler workshop operations, oversee diagnostics, repairs and preventive maintenance, manage spare-parts and vendor relationships, track SLAs and metrics, drive process improvements, and collaborate with Ops, Product and Supply Chain to maximize fleet uptime and reduce costs.
Summary Generated by Built In
Repair and Maintenance Manager (RMT Manager)
We at Zypp Electric are currently hiring an experienced Service Manager to lead our electric 2W service operations. You’ll own service delivery, team development, and repair and maintenance strategy to ensure high vehicle uptime, fast turnarounds and exceptional customer experience.
π—žπ—²π˜† π—Ώπ—²π˜€π—½π—Όπ—»π˜€π—Άπ—―π—Άπ—Ήπ—Άπ˜π—Άπ—²π˜€
* Lead, coach and scale a high-performing service team; set technician KPIs and training plans.
* Oversee diagnostics, major repairs and preventive maintenance; enforce manufacturer standards.
* Define and track SLAs (TAT, first-time fix rate, uptime) and produce weekly/monthly performance reports.
* Manage vendor & spare-parts relationships; optimize parts inventory and procurement processes.
* Drive process improvements, root-cause analysis and cost-reduction initiatives.
* Collaborate cross-functionally with Product and Operations on reliability and rollouts.
πŸ” What You’ll Lead
Oversee day-to-day workshop, repair & maintenance operations
Manage & mentor technicians and workshop teams
Ensure preventive maintenance & SOP adherence
Coordinate spare parts inventory & vendor alignment
Maintain reports, schedules & maintenance logs (Excel proficiency required)
Drive high fleet uptime, efficiency & cost optimization
Collaborate with Ops, Fleet & Supply Chain to solve on-ground challenges
π—˜π˜…π—½π—²π—Ώπ—Άπ—²π—»π—°π—² & π˜€π—Έπ—Άπ—Ήπ—Ήπ˜€
* 3–7+ years in vehicle service management/workshop operations (commercial / EV preferred).
* Strong knowledge of EV systems, diagnostic tools and service workflows.
* Proven people-management and stakeholder management skills.
* Data-driven: experience with service metrics, reporting and continuous improvement.
* Excellent communication and organizational skills.
Diploma/Degree in Automobile or Mechanical Engineering
Experience as Workshop Manager/Service Manager (Auto/EV industry preferred)
Strong knowledge of EV/automobile maintenance
Excellent team-handling & operational skills
Tech-savvy with good Excel knowledge
Ability to handle high-pressure, fast-paced environments

Skills Required

  • 3-7+ years in vehicle service management or workshop operations
  • Strong knowledge of EV systems and vehicle diagnostic tools
  • Proven people-management and stakeholder management skills
  • Experience with service metrics, reporting, and continuous improvement
  • Excellent communication and organizational skills
  • Diploma or Degree in Automobile or Mechanical Engineering
  • Experience as Workshop Manager or Service Manager (Auto/EV industry preferred)
  • Proficiency with Excel for reports, schedules and maintenance logs
  • Ability to handle high-pressure, fast-paced environments
Am I A Good Fit?
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The Company
HQ: Gurgaon
625 Employees
Year Founded: 2017

What We Do

Zypp Electric is India’s Leading Tech-Enabled EV-as-a-Service platform, founded in 2017 with a Mission Zero-Emission and to make India carbon-free by using an ecosystem of Electric Vehicles and EV-based technology to make last-mile logistics sustainable and emission-free. Zypp Electric's business model is to make carbon-free last-mile delivery for local merchants to e-commerce giants to delivery executives and thereby reduce delivery cost and pollution on an asset-light model. The company currently delivers groceries, medicines, food, and e-commerce packages from point A to point B through their fully automated IoT and AI-enabled scooters which are low on maintenance and high on performance. The technology tracks batteries that can be replaced at Zypp swapping stations which are installed at key touchpoints. Eco-friendly EV services also reduce the cost per delivery and help to make the city pollution-free.

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