Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location Moline IL 61265
Job Title HR Benefit Representative
Duration 3 Years (Strong possibility of extension)
Job Description:
• Manager is seeking an HR Shared Services (HRSS) Representative in the HRSS call center.
• This position will be responsible for answering calls 100% in regards to benefit questions, logging call notes and following up on cases/inquiries/requests.
• High school diploma with a combination of 2-3 years of call center and/or HR benefits experience required.
• A 2- or 4-year degree is preferred, so manager will consider candidates with less experience if they have a relevant degree (Human Resources, Business Administration, etc.).
• Standard call center hours are Monday-Friday, 8:00 am - 4:30 pm.
• Occasionally may have to cover a late shift (every 7th or 8th week) from 8:30 am - 5:00 pm.
• Overtime is rare, but may have the need during busy times.
• This is NOT just a high-volume, call center position – this person will be taking calls in a call center environment.
Qualifications• Must have good telephone manner/customer service focus, be highly organized, able to multi-task, team oriented, have a high level of attention to accuracy/detail, and be able to maintain a high level of confidentiality.
• Any experience working with SAP is beneficial, but not required.
• Manager is more focused on call center experience over HR experience.
Additional InformationTo know more about the position, please contact:
Monaliza Santiago
314-815-5414
Skills Required
- High school diploma
- 2-3 years of call center experience
- 2-4 year degree in Human Resources or Business Administration
- Experience with SAP
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
