Thanks & Regards
Nandha
KRG Technologies Inc.
25000 | Avenue Stanford | Suite 243 | Valencia, CA 91355
PH : 661 367 8000 x304 | sudhakaran at krgtech.com
Job DescriptionJob description :-
Perform varying degrees of problem analysis, resolution of application and hardware issues relating to Laptops, Desktops & Apple mobile device of Executives. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency & Executive. Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software, Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business, Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job), Demonstrate outstanding understanding and communication when working with clients, Work with vendors to add/change/remove account contracts, Support a standard set of applications and validate those applications when new versions are release for compatibility, Be quick and responsive, as the devices are usually used by high-profile customers, Acc
(1.) Contributes to special assignments to increase the maturity of the CoE| e.g. budgeting tool design
(2.) To analyze and prepare the data cuts as per review requirements
(3.) To contribute research and data gathering as and when| e.g. opening an operations in new geos
(4.) To put together data and slides from different sources for the whole function review with senior management
(5.) To update information and run validation to keep it current| e.g. PMS
(6.) To understand the requirements of the customer from the process & application (HCL employees| managers| HR).
QualificationsIMAC
HCL America
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
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