We are looking for a hands-on Hootsuite Implementation Specialist to deliver platform setup and configuration for new clients. This role is focused on building, configuring, and enabling Hootsuite environments to an agreed scope and timeline. You will work closely with an Implementation Manager who owns the client relationship and project management, while you focus on high-quality technical delivery.
What you will do- Platform Setup & Configuration
- Create queries (topics and/or filters)
- Set up social channels (Owned and/or Earned)
- Configure dashboards, reports, or alerts
- Apply best-practice standards across listening, publishing, and reporting
- Delivery Support
- Participate in requirements review sessions led by the Implementation Manager
- Implement configurations based on agreed client requirements
- QA your own work and address feedback or refinements
- Training Support
- Support delivery of client training sessions where required
- Help ensure the client is confident using the configured platform
Requirements
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite, Sprinklr, Sprout Social or Octopost
- Strong understanding of:
- Social listening queries and filters
- Owned vs earned social channels
- Dashboards, reports, and alerts
- High attention to detail and ability to work to a defined scope
- Comfortable working as part of a wider delivery team
- Hootsuite certification(s)
- Experience working to repeatable implementation frameworks
Benefits
Convosphere is an independent, growing business. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business - as our business grows so will your role enabling you to progress your career swiftly.
- Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
- We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.
You can find out more about us and what we do at https://convosphere.com/.
Skills Required
- Fluent, professional-level English
- Proven experience configuring and working in Hootsuite
- Strong understanding of social listening queries and filters
- Strong understanding of owned vs earned social channels
- Strong understanding of dashboards, reports, and alerts
- Hootsuite certification(s)
- Experience working to repeatable implementation frameworks
What We Do
Through human-led social data analysis across 100+ languages, and with offices around the world, we deliver deep consumer insights that bring our global clients closer to local audiences. Agencies and Enterprises of all shapes and sizes rely on us for our global and multilingual social listening expertise, and the advantage this brings to their business. With clients across a wide range of sectors, we specialise in Pharma & Life Sciences, FMCG, Consumer Electronics and Entertainment. Having our teams on the ground around the world gives us unprecedented access to local data sources in hard-to-reach markets, and the team skilled in generating social intelligence to deliver truly actionable insights at a global scale. As a social-first insights agency, we recognise that the value of global social listening lies in the impact data driven-decisions can make – and the cultural relevance required to make them actionable. Our approach ensures we do not apply truisms across all markets; rather than trying to fit data into a templated set of predefined results, our methodology allows for new discoveries and nuanced cultural and linguistic differences to emerge. Combined with the experience and capability of our analysts, who combine a passion for cultural trends with unmatched expertise in the latest technologies, this breadth of data provides a significant depth of insight that goes beyond positive and negative sentiment. Gaining a deeper layer of understanding and putting it in context allows our clients to better understand the concerns and preferences of their stakeholders to create more effective strategies and communications. We can deliver a little or a lot according to our client’s business needs, from running global social listening projects to providing strategic recommendations across multiple markets, channels or platforms, including owned social platform analytics and additional datasets to put social conversations in context
