We are seeking a motivated and customer-oriented Remote Help Desk Technician to provide technical assistance to employees and customers. The ideal candidate should have basic computer knowledge, good communication skills, and the ability to troubleshoot common technical issues. Previous IT experience is preferred but not required.
Key Responsibilities
- Respond to technical support requests via phone, email, and chat.
- Troubleshoot basic computer, software, and internet issues.
- Assist users with password resets and account access.
- Install and configure basic software applications.
- Document technical issues and resolutions.
- Escalate complex problems to senior IT staff.
- Provide friendly and professional technical assistance.
Qualifications
- High school diploma or equivalent.
- Basic computer and internet knowledge.
- Familiarity with Windows and Microsoft Office.
- Strong communication and problem-solving skills.
- Ability to work independently.
- Previous IT experience or CompTIA A+ certification is an advantage but not required.
Skills Required
- High school diploma or equivalent
- Basic computer and internet knowledge
- Familiarity with Windows and Microsoft Office
- Strong communication and problem-solving skills
- Ability to work independently
- Previous IT experience
- CompTIA A+ certification
What We Do
If it is really your dream house, office, kitchen or room, it’s a chance to make the vision come true, and we’re going to assist you to do that. Started in 1991 to 2004 in USA New York and 2004 in Canada, HJS Builders serves a range of building services aimed at providing the quality you’ve dreamed of
Why Work With Us
Throughout the years, our business has represented many different customers, and we take great pleasure in their happiness with our professional work. Our trained and seasoned architects and designers will closely assess your needs and help you transform them into practice. From planning your kitchen to building a cellar, our team will do anything
