Founded in 2017 Perfecta is a division and a wholly owned subsidiary of City National Security a well known and reputed company providing IT Consulting , Staffing and Security services throughout the United States. Perfecta brings a rich experience of over 12 years in providing fully scaled IT Consulting and Staffing & Recruiting services. Perfecta brings a successful track record of delivering value based quality professional solutions at economical price to its customers across the U.S. Perfecta has successfully executed various IT and Staffing projects with its government and commercial clients and has consistently provided quality services to its customers.
Primary Responsibilities include the following:
o Answer incoming calls timely and accurately
o Answers inquires by clarifying desired information, researching, locating and providing information
o Resolves customers issues and concerns
o Creates and maintains knowledge articles
o Provide technical assistance to the customer (Examples)
· Password reset
· Account information
· Case number information
· Adobe Reader issues
· Brower issues
· Technical computer issues
· Internet connectivity
· PEAK navigation
o Enter information obtained from the call into a customer relationship management tool
o Utilize the IVR/ACD for incoming and outgoing calls
o Follow communication scripts when handling different topics
o Meet personal/team qualitative and quantitative targets
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Answer incoming calls timely and accurately
- Clarify inquiries, research, locate and provide information
- Resolve customer issues and concerns
- Create and maintain knowledge articles
- Provide technical assistance (password resets, account information, Adobe Reader, browser issues, internet connectivity, PEAK navigation)
- Enter call information into a CRM tool
- Utilize IVR/ACD for incoming and outgoing calls
- Follow communication scripts for various topics
- Meet individual and team qualitative and quantitative targets
What We Do
Perfecta is a specialized cybersecurity firm that builds and maintains secure telecommunications and network solutions. Their award-winning team focuses on supporting federal and commercial cyber defense operations, providing critical security infrastructure to protect against evolving digital threats. The company's expertise in secure communications and network governance makes them a key partner in national and corporate security strategies.
