We are looking for a Help Desk Analyst, based in Latin America to work on a long-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California
Our client´s mission is to make financial advice better and more accessible for everyone. They are building a revolutionary platform for financial advisors and their clients to remove the friction from investing and reduce the barrier to entry into wealth creation and management.
Responsibilities
- Diagnose and resolve advanced hardware, software, network, and application issues that require more depth than entry-level support.
- Manage user accounts, permissions, and security groups in Identity and Access Management systems and Active Directory.
- Monitor office network performance, configure network hardware, and troubleshoot VPN-related issues.
- Handle device imaging (e.g., Jamf, Intune), set up new workstations, and manage physical and virtual server resources.
- Maintain detailed documentation of issues in Jira Service Management, create knowledge base articles, and provide detailed RCA for recurring issues.
- Act as a bridge between L1 support and systems administration/engineering teams, handle escalated tickets and collaborate on major incidents.
Requirements
- Advanced Level of English.
- 4+ years of experience as a Help Desk Analyst.
- Experience with internet security tools and data governance.
- Experience in network management with understanding of TCP/IP protocols and LAN/WAN configuration.
- Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory.
- Experience with endpoint device management tools such as Jamf, VSA, MS Intune.
- Preferred: experience with Windows and PC endpoints.
- Experience integrating IT systems via APIs to streamline automation, and improve support efficiency.
- Confidence in using AI/low-code (OktaWorkflows, n8n, Claude Code, Glean) tooling to automate manual tasks.
- Strong knowledge of information technology, computer systems, applications, and networking.
- Strong communication, interpersonal, organizational, and coordination skills.
Bonus Points
- Bachelor’s Degree in Computer Science, Systems Engineering or related fields.
- knowledge of Cisco Meraki network management.
What we offer
- Compensation in USD
- Paid time off
- Cool clients and products
- Work with great engineers
4tech
Skills Required
- Advanced level of English
- 4+ years of experience as a Help Desk Analyst
- Experience with internet security tools and data governance
- Experience in network management with understanding of TCP/IP protocols and LAN/WAN configuration
- Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory
- Experience with endpoint device management tools such as Jamf, VSA, MS Intune
- Experience integrating IT systems via APIs to streamline automation
- Confidence in using AI/low-code tooling (OktaWorkflows, n8n, Claude Code, Glean) to automate tasks
- Strong knowledge of information technology, computer systems, applications, and networking
- Strong communication, interpersonal, organizational, and coordination skills
- Experience with Windows and PC endpoints
- Bachelor's Degree in Computer Science, Systems Engineering or related field
- Knowledge of Cisco Meraki network management
What We Do
Prediktive is a technology business partner and engineering services company that helps tech-enabled companies build and scale digital products. It provides software product development execution, engineering talent, and global remote support for startups, midsize businesses, and enterprises. Established in Silicon Valley, the company works across fields and time zones, connecting qualified professionals with client projects and helping organizations grow with confidence.
