The Role
Leads the creation and scaling of a technology-enabled commercial operations business, initially focused on Life Sciences and later expanding across industries. Builds commercial services models, applies platforms such as SFMC and Veeva, simplifies complex processes, drives innovation, influences executive stakeholders, and develops high-performing teams. Requires cross-industry adaptability, strong commercial technology expertise, and 10+ years of leadership experience.
Summary Generated by Built In
Job Description – Head of Commercial operations business
Role Overview
We are seeking a dynamic leader to spearhead the creation and growth of our commercial operations business. Starting with Life Sciences and expanding into broader industries, the Head of Commercial operations Business will architect a technology‑enabled commercial services model that challenges the status quo, simplifies complexity, and delivers scalable impact. This role demands a go‑getter who thrives on cross‑industry learning, leverages cutting‑edge platforms, and transforms commercial processes into engines of efficiency and growth.
What You Will Do
- Build & Scale: Establish and grow the commercial operations business, beginning with Life Sciences and expanding into adjacent industries.
- Champion Technology: Leverage advanced commercial platforms (e.g., Salesforce Marketing Cloud [SFMC], Veeva, Agility) and other industry‑leading tools to drive efficiency and innovation.
- Cross‑Industry Learning: Extrapolate insights from one sector to another, ensuring solutions are adaptable and scalable.
- Simplify Complexity: Dissect complex commercial challenges and design technology‑based solutions that are practical, measurable, and transformative.
- Challenge the Status Quo: Drive change by questioning existing models and introducing bold, technology‑driven approaches.
- Collaborate & Influence: Partner with leadership across technology and medical businesses to align commercial initiatives with organizational vision.
- Lead with Agility: Build and guide a high‑performing team, fostering a culture of experimentation, accountability, and rapid iteration.
Who You Are
- Experience: 10+ years in commercial operations leadership roles, with a proven track record of building scalable business models.
- Technology Depth: Hands‑on expertise with platforms such as SFMC, Veeva, Agility, HubSpot, Oracle CX, SAP Customer Experience, Adobe Experience Cloud, and Microsoft Dynamics 365.
- Innovation Track Record: Known for leveraging technology to reimagine commercial processes and deliver measurable outcomes.
- Pragmatic Visionary: Able to balance bold ideas with operational execution, simplifying complexity into actionable solutions.
- Cross‑Industry Mindset: Comfortable applying learnings across diverse industries, not limited to Life Sciences.
- Leadership Style: Go‑getter, resilient, and unafraid to challenge conventions while inspiring teams and stakeholders.
- Stakeholder Management: Skilled at influencing across technical, commercial, and executive audiences.
Why This Role Matters
This role is pivotal in shaping the future of our organization’s commercial footprint. By embedding technology at the core of commercial operations, the Head of Commercial Operations Business will ensure that every process is not only efficient but transformative — redefining how industries engage, transact, and grow.
Skills Required
- 10+ years of experience in commercial operations leadership roles
- Proven track record of building scalable business models
- Hands-on expertise with commercial platforms including Salesforce Marketing Cloud, Veeva, Agility, HubSpot, Oracle CX, SAP Customer Experience, Adobe Experience Cloud, or Microsoft Dynamics 365
- Experience leveraging technology to reimagine commercial processes and deliver measurable outcomes
- Ability to balance strategic vision with operational execution
- Ability to apply commercial operations learnings across diverse industries
- Leadership experience building and guiding high-performing teams
- Strong stakeholder management and influence across technical, commercial, and executive audiences
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The Company
What We Do
HealthMinds Consulting Private Limited is a Bengaluru-based healthcare advisory and medical communications company. It supports healthcare and life-sciences organizations through health data analytics, academic and commercial research, public health consulting, scientific and medical writing, regulatory documentation, branding, and digital CRO solutions. Its work serves pharmaceutical, biotech, medtech, academic, and healthcare clients, translating complex scientific information into accurate, actionable content and strategies for professionals, patients, regulators, and broader markets.
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